Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
Affiliations
References
Timeline
Generic

Alana Giles

Conifer

Summary

Driven and insightful individual who genuinely enjoys working with animals and other individuals. Experienced in fast-paced, public-facing roles, with a background in social work education and animal care. Known for calm, compassionate communication, creative conflict resolution, and a dedication to animal and community welfare. I strive to bring noticeable, positive energy, empathy, adaptability, and assistance to all creatures around me. Eager to apply strong interpersonal skills and a protective instinct to a role in animal protection and control. Thank you for your consideration in advance.

Overview

8
8
years of professional experience

Work History

Subcontractor for Personal Services

Dawn's Time
Conifer
09.2024 - 08.2025
  • Provide assistance with various tasks, essentially acting as a personal assistant/concierge to handle daily errands, special requests, and even lifestyle-related needs
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
  • Maintained a clean and safe environment for pets and home settings.
  • Communicated regularly with pet owners about their pets' well-being.
  • Handled emergencies calmly, following established protocols for pet care.
  • Monitored pet's health closely and alerted owners promptly if any changes were observed.
  • Interacted with customers professionally to provide excellent service during deliveries.
  • Operating company cars: Followed all applicable laws, regulations, and defensive driving techniques, logged miles, tracked gasoline transactions, and communicated with other staff regarding scheduling and car condition.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Office Assistant

McGarva Tree Service
Conifer
05.2025 - 08.2025
  • Assisted in scheduling appointments and coordinating service requests.
  • Communicated with customers via phone and email to address inquiries.
  • Processed invoices and ensured timely payment for services rendered.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Maintained confidentiality of sensitive information and documents.

Manager/ Bartender/Restaurant Server

Penrose Taphouse & Eatery
Fort Collins
07.2021 - 09.2024
  • Bussing, hosting, expo, bartending, serving, and shift managing.
  • Uploading end-of-day data/inventory, counting/comparing cash, locking up the restaurant, and checking kitchen/front-of-house closing/opening work.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Managed employee scheduling and came up with solutions when individuals called out.
  • Kept a high level of cleanliness and sanitation.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Worked closely with kitchen staff and front of house to provide excellent, up-to-date customer service.
  • Served the needs of more than 30 customers in a busy environment at a time.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Practicum Student

Boys & Girls Club Of Larimer County
Fort Collins
08.2021 - 12.2021
  • Collaborated with team members to develop engaging educational activities for children.
  • Worked with an assigned Boys and Girls Club (B&GC) member for a semester.
  • Conducted interviews with the member weekly.
  • Planned and implemented games and activities to complete with my mentor.
  • Worked with B&GC staff to develop and evaluate the mentor's progress.
  • I completed logs for each meeting and sent them to our agency coordinator.
  • Completed individual and group interviews.
  • Attended weekly debrief meetings with other practicum students.
  • Talked with the mentor's family to gain a deeper understanding of the mentor and their home life.
  • A hard termination was conducted at the end of the semester.
  • Communicated any possible needs left unaddressed to the agency coordinator, and a list of possible resources.

Host/ Busser/ Food-runner/ Expo

Urban Egg A Daytime Eatery
Fort Collins
04.2021 - 08.2021

Drive-Up & Go Worker

Safeway
Conifer
03.2020 - 12.2020

Host/ Busser/ Server

Brooks Place TA
Conifer
06.2017 - 08.2019

Education

Bachelor of Science - Social Work

Colorado State University
Fort Collins, CO
05.2023

High School -

Conifer Senior High School
Conifer, CO
01.2019

Skills

  • Strong communication skills
  • Long attention span
  • Efficient under pressure
  • Staying calm in high-stress situations
  • Ability to separate professional and private life
  • Proficient technology skills
  • Punctual and reliable
  • Quick learner
  • Great memory
  • Thick-skin
  • Physical stamina and agility
  • Conflict resolution abilities
  • Analytical thinking
  • Leadership
  • Working with a team
  • Integrity and professionalism
  • Accurate money handling
  • Organization and attention to detail
  • Critical thinking and judgment
  • Time management
  • Empathetic and compassionate
  • Excellent interpersonal skills
  • Energetic and enthusiastic
  • Team player attitude
  • Flexible and resilient
  • Outgoing personality- creating a fun environment
  • Guest relations management
  • Community education and outreach skills

Accomplishments

  • Daniel's Fund Scholar
  • RamWelcome Leader
  • Key Civic and Service Key Communities Member
  • CSU Collegiate Volleyball Player
  • Peer Counselor at Conifer Senior High School
  • Web Leader- Conifer Senior High School
  • High honor student for three years at Conifer Senior High School
  • Honor student one year at Conifer Senior High School

Languages

  • English, Native or Bilingual
  • Spanish, Limited Working

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Traveled internationally for 8 consecutive months (Southeast Asia, Japan)
  • Play many sports- volleyball, softball, bowling, flag football, rollerblading
  • Take part in outdoor activities- camping, hiking, paddle boarding, swimming, biking, festivals/concerts
  • Regularly go to gym- weight lifting/ resistance training, cardio training, yoga/pilates classes, sticking to a routine

References

References available upon request.

Timeline

Office Assistant

McGarva Tree Service
05.2025 - 08.2025

Subcontractor for Personal Services

Dawn's Time
09.2024 - 08.2025

Practicum Student

Boys & Girls Club Of Larimer County
08.2021 - 12.2021

Manager/ Bartender/Restaurant Server

Penrose Taphouse & Eatery
07.2021 - 09.2024

Host/ Busser/ Food-runner/ Expo

Urban Egg A Daytime Eatery
04.2021 - 08.2021

Drive-Up & Go Worker

Safeway
03.2020 - 12.2020

Host/ Busser/ Server

Brooks Place TA
06.2017 - 08.2019

Bachelor of Science - Social Work

Colorado State University

High School -

Conifer Senior High School

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Alana Giles