Alana Hairston
12265 Martinsville HWY,VA
Summary
Dynamic and dedicated professional with experience at Sovah Health, excelling in patient triage and emergency support. Proven problem-solver with strong critical thinking skills, adept at fostering teamwork and communication under pressure. Committed to enhancing patient safety and operational efficiency through meticulous attention to detail and a positive, adaptable approach.
Overview
2
2
years of professional experience
Work History
Blood Connection
Phlebotomy
Roanoke, VA
12.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
ED Technician
Sovah Health
Danville
10.2023 - Current
- Assisted in triaging patients to ensure efficient workflow in emergency department.
- Supported medical staff by preparing and maintaining equipment for procedures.
- Learned infection control protocols to maintain a safe environment for patients and staff.
- Documented patient information accurately in electronic health records system.
- Collaborated with team members to streamline communication during high-pressure situations.
- Observed and adhered to safety standards while working with various medical tools and supplies.
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Developed interpersonal rapport with patients from diverse backgrounds while maintaining empathy and professionalism throughout their stay.
Education
Nursing
Herzing University
Dearborn, MIBachelor of Science - Forensic Science
Southern New Hampshire University
Manchester , NH04.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Problem resolution
- Decision-making
Timeline
Blood Connection
Phlebotomy
12.2025 - Current
ED Technician
Sovah Health
10.2023 - Current
Nursing
Herzing University
Bachelor of Science - Forensic Science
Southern New Hampshire University