Summary
Overview
Work History
Education
Skills
Timeline
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Alana Hamilton

Tampa,FL

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Cocktail Server & Food Runner

Caddy's Waterfront
08.2021 - 07.2023
  • toPrepare food and beverages for guests in an efficient and courteous manner
  • Provide product knowledge to customers through brand awareness and continued employee training
  • Establish and maintain excellent customer service and rapport through reliable and honest service
  • Handle multiple groups of customers with differing degrees of needs and requirements with respect and care to ensure repeat business in sales
  • Communicate with server assistants to guarantee client satisfaction.

Office Assistant & Receptionist

H & F construction Inc.
05.2022 - 08.2022
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Manages incoming messages from customers by answering phones, responding to email inquiries and directing messages in a timely manner to improve customer satisfaction ratings by 10%.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Office Assistant

Capstone Contracting Corporation
05.2021 - 08.2021
  • Organized and updated confidential employee files within department filing system
  • Managed front desk by overseeing data entry, appointment scheduling, phone operations and filing
  • Coordinated weekly schedules for over 50 employees
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and created reports
  • Greeted and directed incoming calls to the appropriate department.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.

Restaurant Server

Gildeas Bar and Restaurant
12.2018 - 03.2020
  • Communicated with employees and management for assistance and team related activities
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Education

Master of Science - Healthcare Administration

Louisiana State University At Shreveport
Shreveport, LA
12.2024

Bachelor of Science in Public Health -

University of South Florida
Tampa, FL
05.2023

Skills

  • Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint), Adobe Acrobat Pro, Java Programming, QuickBooks Pro, Google Suite (Drive, Sheets)
  • Guest Relations Management
  • POS System Expertise
  • Accurate Cash Handling
  • Inventory Management
  • Customer Service
  • Bookkeeping
  • Payroll Processing
  • Data Entry
  • Administrative Support

Timeline

Office Assistant & Receptionist

H & F construction Inc.
05.2022 - 08.2022

Cocktail Server & Food Runner

Caddy's Waterfront
08.2021 - 07.2023

Office Assistant

Capstone Contracting Corporation
05.2021 - 08.2021

Restaurant Server

Gildeas Bar and Restaurant
12.2018 - 03.2020

Master of Science - Healthcare Administration

Louisiana State University At Shreveport

Bachelor of Science in Public Health -

University of South Florida

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