Alana Hampton
Bronson
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.As well as an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Assistant Farrier
Double H horseshoeing
Bronson
07.2023 - 05.2025
- Provided assistance with loading and unloading horses from trailers.
- Observed horse behavior to detect signs of pain or discomfort during farrier visits.
- Inspected horses' legs for abnormalities that may require veterinary attention.
- Cleaned and maintained work area following safety guidelines.
- Checked the condition of horseshoes after each shoeing session.
- Maintained records of horse care treatments performed by Farrier.
- Assisted in scheduling appointments with clients for upcoming shoeings.
- Administered first aid to injured horses when needed until veterinarian arrived.
- Educated clients on proper horse care practices related to hoof health.
- Prepared reports detailing clients' horse care plans developed by the Farrier.
- Assisted Farrier in shoeing horses, trimming hooves, and fitting horseshoes.
- Developed strong relationships with clients by providing exceptional customer service.
- Assisted in maintaining inventory of supplies including horseshoes, nails, hoof packing.
- Assisted in fitting corrective shoes such as bar shoes for soreness or club feet.
- Communicated with owners regarding their horse's needs and progress.
- Transported Farrier between job sites when necessary.
- Attended educational clinics to stay up-to-date on new techniques used by Farriers.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Delivered excellent service to pet owners to drive repeat business.
- Assessed animals for injury and illness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Administered medications to animals.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Followed precise feeding instructions and schedules for animals under care.
Manager
Dollar General
San Augustine
06.2018 - 06.2022
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed risk by developing and implementing effective risk management strategies.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Assistant Manager
Dollar General
San Augustine
10.2017 - 06.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Sales Associate
Dollar General
San Augustine
04.2017 - 10.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
Manager of Operations
Zippys pizza
San Augustine
08.2009 - 08.2015
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Oversaw inventory management activities including ordering supplies as needed.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Negotiated contracts with vendors for services necessary for daily operations.
- Monitored team progress towards achieving milestones set forth in project plans.
- Developed and maintained operational policies and procedures.
- Resolved customer complaints in a timely manner, ensuring satisfaction at all times.
Sandwich Artist
SUBWAY®Restaurants
Hemphill
09.2014 - 02.2015
- Communicated effectively with co-workers regarding customer needs and concerns.
- Followed established procedures for handling money transactions accurately.
- Monitored temperature of freezers and coolers throughout shift.
- Assisted team members during peak hours when necessary.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Verified that prepared food met quality standards prior to serving it to customers.
- Greeted customers and provided product knowledge.
- Replenished condiments and other supplies at front counter areas.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Upsold additional items to increase store profits.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Organized inventory for efficient restocking of products.
- Stocked shelves with products and supplies.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
- Kept customer and food preparation areas clean and well-organized.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Verified orders and bagged items for easy transport.
- Informed customers of regular deals or monthly specials to upsell orders.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Elderly Caregiver
Outreach Health Services
Hemphill
09.2007 - 08.2009
- Assessed client's needs and developed individual care plans accordingly.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Responded quickly in emergency situations in a calm manner.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Respected the privacy, dignity and confidentiality of each client served.
- Encouraged social interaction between clients and their families.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Engaged clients by conversing and participating in activities and hobbies.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Recognized emergencies and notified paramedics and family members.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported patients to medical, dental, and personal care appointments.
- Redirected clients with memory issues, providing safety guidance protection.
- Reported concerns to nurse supervisor to promote optimal care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Education
Farrier Apprenticeship -
Double H Horseshoeing
Rosevine, TX. 04-2024
Medical Billing And Coding -
Ultimate Medical Academy
Florida05-2016
High School Diploma -
Zavalla High School
Zavalla, TX05-2005
Graphic Art And Design -
Angelina College
Lufkin, TXSkills
- Horse handling
- Hoof trimming
- Horse behavior assessment
- First aid administration
- Customer service
- Record keeping
- Inventory management
- Appointment scheduling
- Safety compliance
- Client education
- Team collaboration
- Problem solving
- Patience and empathy
- Safety awareness
- Client relationship building
- Tool maintenance
- Hand-eye coordination
- Anatomy
- Lameness identification
- Farrier tool usage
- Horse handling expertise
- Cold shoeing techniques
- Patience and perseverance
- Corrective shoeing
- Safe work practices
- Marketing and promotion
- Equine nutrition
- Conformation assessment
- Therapeutic farriery
- Honest and dependable
- Teamwork
- Time management
- Multitasking
- Housekeeping duties
- Animal care
- Multitasking Abilities
- Problem-solving abilities
- Problem-solving
- Self motivation
- Adaptability and flexibility
- Human and animal safety
- Organizational skills
- Attention to detail
- Active listening
- Dependable and responsible
- Microsoft office
- Excellent communication
- Effective communication
- Multitasking capacity
- Critical thinking
- Decision-making
- Adaptability
- Animal Behavior Understanding
- Reliability
- Animal handling
- Professionalism
Timeline
Assistant Farrier
Double H horseshoeing
07.2023 - 05.2025
Manager
Dollar General
06.2018 - 06.2022
Assistant Manager
Dollar General
10.2017 - 06.2018
Sales Associate
Dollar General
04.2017 - 10.2017
Sandwich Artist
SUBWAY®Restaurants
09.2014 - 02.2015
Manager of Operations
Zippys pizza
08.2009 - 08.2015
Elderly Caregiver
Outreach Health Services
09.2007 - 08.2009
Farrier Apprenticeship -
Double H Horseshoeing
Medical Billing And Coding -
Ultimate Medical Academy
High School Diploma -
Zavalla High School
Graphic Art And Design -
Angelina College