Alana Haynes
Wyncote,PA
Summary
Performance-driven leasing management professional with an in-depth understanding of Leasing and Real estate with great people skills. Positive and upbeat team player with a relationship-focused style. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
4
4
years of professional experience
Work History
Leasing Manager
Regency Towers Apartments
Philadelphia, Pa
01.2022 - Current
- Promoted to current position after 5 months of hire.
- Since starting I have boosted occupancy rate from 92% to 100% while being the only leasing agent in the office.
- Collect, complete and process lease applications.
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
- Monitor performance of individual leasing agents and coached on successful strategies.
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Manage daily, weekly and monthly marketing and leasing plans and make sure they get to our Corporate Office.
- Establish key relationships with potential leasers and renters.
- Train leasing professionals on regulatory requirements, company policies and office procedures.
- Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explain terms of lease and amounts to be paid to tenants.
- Work with property managers to maintain market readiness and facilitate smooth transitions.
- Create, coordinate and engage in marketing campaigns.
- Administer operations to handle needs of more than 1000 tenants across 500 property units.
Graduated
Real Estate School
08.2022 - 09.2022
Leasing Agent
100 York Apartments
Philadelphia, PA
07.2021 - 12.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Kept meticulous records of correspondence between management and tenants.
- Distributed and followed up on tenant renewal notices.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Executive Assistant
MMI Property Group
Philadelphia, PA
02.2021 - 07.2021
- At this company there is more than just one title:
- Manage Airbnbs - Communicate with guest - Check-ins - Check-outs - Guest complaints - Guest refunds - Schedule cleanings - Clean units if cleaners not available - Manage all laundry -
- Manage App - Train on how to use and handle guest interactions - Leasing Agent - Schedule property tours - Give property tours - Evaluate rental applications - Verify applicant income, background, and credit - Schedule property move-ins - Evaluate property move-outs - Collect security deposits, rent, and any other charge associated with residents moves - Ensure apartments are move-in ready by inspecting, and adding last-minute touches when appropriate -
- Property Management - Communicate with Title Companies to close property deals - Communicate with Mortgage Lenders - Fill out rental applications - Keep track of property payments - Make LLCs, EINs - Overlook all paperwork for accuracy and precise completion - Hubspot -
- MMI Builders - Mange all property construction labor hours - Log all payments made for all properties materials - Pay all construction workers - Keep record of all reimbursements needed for company purchases - Place orders for materials / Get quotes for labor needed - Transport building materials to properties as needed - Managing supplier and third-party contractors
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Filed paperwork and organized computer-based information.
- Executed basic banking and bookkeeping tasks.
- Took notes and dictation at meetings.
Leasing Agent
The Reserve Greensboro
Greensboro, North Carolina
05.2017 - 05.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Used to keep record of financial transactions and rental applications.
- Used Entrata to keep record of financial transactions and rental applications.
- Marketed property to local businesses through collateral, emails and phone calls.
- Recruited new residents through website advertising and marketing.
Front Desk Agent
The Residence Inn Marriott
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Sales Associate
Legal Shield
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for services.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Arts - Applied Cultural Thought, Business Management
North Carolina Agricultural And Technical State University
Greensboro, North Carolina12.2020
Skills
Classes Taken:
- Marketing
- Management
- Accounting
- Finance
Property Management Systems used
- Yardi
- On-site
- Amsi
- LRO
- Entrata
- Appfolio
Professional Skills
- Communication
- Decision Making
- Time Management
Timeline
Graduated
Real Estate School
08.2022 - 09.2022
Leasing Manager
Regency Towers Apartments
01.2022 - Current
Leasing Agent
100 York Apartments
07.2021 - 12.2021
Executive Assistant
MMI Property Group
02.2021 - 07.2021
Leasing Agent
The Reserve Greensboro
05.2017 - 05.2019
Front Desk Agent
The Residence Inn Marriott
Sales Associate
Legal Shield
Bachelor of Arts - Applied Cultural Thought, Business Management
North Carolina Agricultural And Technical State University
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