Summary
Overview
Work History
Education
Skills
Timeline
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Alana Hernandez

New York,NY

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

5
5
years of professional experience

Work History

Executive Assistant

Momentum Worldwide
05.2022 - Current
    • Greeting incoming clients and employees professionally and provided friendly, knowledgeable assistance.
    • Answer an average of 60+ calls a day through central telephone system and direct calls accordingly.
    • Respond to emails and other correspondence to facilitate communication and enhance business processes through Office Services department.
    • Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
    • Distribute company-wide announcements, book conference rooms and coordinate catering for internal and external in office meetings.
    • Process travel expenses and reimbursements through SAP Concur for senior executive team.

Front Desk Concierge Member

Tribeca Medspa
06.2021 - 04.2022
  • Greeted visitors and customers upon arrival, offer assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Introduced skincare products/ services to consumers by informing clients about use and benefits.
  • Trained new hires on overall operations of business.
  • Performed cash and credit/debit transactions to complete customer purchases.
  • Handled approximately 100+ calls per day to address customer inquiries and concerns.

Front Desk Receptionist

IGK Salon
09.2020 - 06.2021
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Booked, confirmed, and rescheduled appointments via text, email, and phone.
    • Accepted and processed credit card and cash transactions through Phorest Salon Software and Square.
    • Updated client records with contact and billing details, appointments and services offered.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Guest Experience Specialist

Mynd Spa & Salon
04.2019 - 03.2020
    • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
    • Scheduled appointments for multiple service providers through Open Bravo software.
    • Handled general requests for information and data; delicate situations, such as – guest requests, special needs, and complaints.
    • Provided strong communication skills via email and phone while assisting the reservations team with guest inquiries and appointments.
    • Cashier duties for guests purchasing retail/spa services/gift cards handling cash, credit cards, and checks.

Education

Bachelor of Science - Business Administration: Music Industry

SUNY At Fredonia
Fredonia, NY

Associate of Arts - Theater and Communications

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Executive Calendar management
  • SAP Concur
  • Multi-line phone proficiency
  • Advanced MS Office Suite
  • Multitasking and Time Management
  • PC and Mac proficient
  • Verbal and Written Communication
  • Data Inputting
  • Office Supply Inventory Control
  • Travel Planning
  • Information Confidentiality

Timeline

Executive Assistant

Momentum Worldwide
05.2022 - Current

Front Desk Concierge Member

Tribeca Medspa
06.2021 - 04.2022

Front Desk Receptionist

IGK Salon
09.2020 - 06.2021

Guest Experience Specialist

Mynd Spa & Salon
04.2019 - 03.2020

Bachelor of Science - Business Administration: Music Industry

SUNY At Fredonia

Associate of Arts - Theater and Communications

LaGuardia Community College of The City University of New York

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Alana Hernandez