Cooking
Alana Hopkins
Columbus,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Manager
Wendy's
Columbus, OH
05.2021 - 04.2022
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
Assistant Cashier
Papa Johns
Columbus, OH
10.2020 - 03.2021
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept and mopped floors for professional appearance.
- Answered questions about store policies and addressed customer concerns.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Bath And Body Works, Limited Brands
Columbus, OH
10.2016 - 12.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Marion Franklin High School
Columbus OH 01.2013 - 12.2013
Skills
Verbal and written communication
[Type] sales techniques
Organization
Active Listening
Critical Thinking
Attention to Detail
Self-Motivated
Interests
Psychology
Helping Others
Listening to Music
Timeline
Manager
Wendy's
05.2021 - 04.2022
Assistant Cashier
Papa Johns
10.2020 - 03.2021
Sales Associate
Bath And Body Works, Limited Brands
10.2016 - 12.2016
High School Diploma -
Marion Franklin High School
01.2013 - 12.2013