Alana L. Hopkins
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Aide
Safe hands home health aid
Columbus, Ohio
03.2025 - 08.2025
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Maintained cleanliness and safety in client living environments.
- Documented daily care activities and observations in client records.
- Followed infection control protocols to ensure a safe caregiving environment.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
Debt Collector
Apelles
Columbus, Ohio
02.2024 - 08.2025
- Managed communication with clients to recover outstanding debts.
- Negotiated payment plans to facilitate debt resolution for customers.
- Documented conversations and agreements in company systems for accuracy.
- Provided customer service support to address inquiries and disputes.
- Collaborated with team members to improve collection strategies and processes.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
Shift Lead Manager
Captain D's Seafood
Columbus, OH
12.2022 - 12.2023
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Maintained accurate records of employee attendance and payroll data.
- Developed strategies to improve operational efficiency and productivity.
- Provided feedback to team members on their performance levels.
- Addressed any issues or concerns raised by staff during shifts.
- Kept up-to-date with changes in industry regulations and best practices.
- Reinforced rules to promote superior employee performance.
Shift Manager
Wendys
Columbus, OH
05.2021 - 05.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
Associate of Science - Health Administration
Ultimate Medical Academy
Clearwater, FL10-2026
High School Diploma -
Marion Franklin High School
Columbus, 05-2014
Skills
- Quality Assurance
- Relationship Building
- Tech-Savvy
- Decision-Making
- Interpersonal Skills
- Employee Training
- Workplace Safety
- Team Motivation
- Policy Enforcement
- Equipment Troubleshooting
- Shift Checklists
- Training and Mentoring
- Opening and Closing Procedures
- Handling Customer Complaints
- Cash Handling
- Basic Life Support
- Personal Care Assistance
- Feeding Assistance
- Patient Safety
- Medical Terminology Knowledge
- Infection Control Procedures
- Range of Motion Exercises
- Professional Bedside Manner
- Patient Care
- Mobility Assistance
- Toileting Assistance
- Nursing Support
Certification
CNA
Timeline
Home Health Aide
Safe hands home health aid
03.2025 - 08.2025
Debt Collector
Apelles
02.2024 - 08.2025
Shift Lead Manager
Captain D's Seafood
12.2022 - 12.2023
Shift Manager
Wendys
05.2021 - 05.2022
Associate of Science - Health Administration
Ultimate Medical Academy
High School Diploma -
Marion Franklin High School