Alana Jackson
Statesboro,GA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Student Caller
Georgia Southern
02.2024 - Current
- Enhanced caller engagement by utilizing strong communication skills and active listening techniques.
- Utilized various software tools for data entry purposes, ensuring accuracy in recording donor information and pledges made during calls.
- Provided exceptional customer service, fostering goodwill among alumni and other potential donors.
Team Member
Moe's Southwest Grill
05.2022 - 08.2023
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Crew Member
Wendy's
04.2021 - 05.2022
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Computer Science
Georgia Southern University
Statesboro, GA12.2026
Associate of Arts - Computer Science
Florida State College At Jacksonville
Jacksonville, FL05.2023
Skills
- Networking
- Persuasive Speaking
- Data Entry
- Documentation And Reporting
- Analytical Thinking
- Creativity
Timeline
Student Caller
Georgia Southern
02.2024 - Current
Team Member
Moe's Southwest Grill
05.2022 - 08.2023
Crew Member
Wendy's
04.2021 - 05.2022
Bachelor of Science - Computer Science
Georgia Southern University
Associate of Arts - Computer Science
Florida State College At Jacksonville