Alana James
Bend,OR
Summary
Seasoned Small Business Owner with 19 years of experience in management and a solid history of business success. I have demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve goals set by myself and/or team members. Exceptional customer service and satisfaction are always a priority. I bring past knowledge to the workplace, but adaptability as well. I am a team player and I am open to new ideas and opportunities to both better myself and my companies success. You will not find a more determined, detail-oriented, and dedicated professional. Given the opportunity and tools for success as your employee, I will offer proficiency and professionalism to your business.
Overview
19
19
years of professional experience
Work History
Owner/Director/Head Teacher
Miss Alana's Preschool
Bend, OR
05.2012 - 05.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Create/Implement curriculum in accordance with developmental development guidelines.
- Parent/Teacher conferences.
- Plan/Implement large celebrations and parties.
- Assist with book keeping.
- Trouble shoot and resolve day to day operating issues and inquiries.
- Annual continued educational training.
Head Teacher/Instructional Coordinator
The Village Preschool
Bend, OR
04.2009 - 04.2012
- Developed and implemented school policies, procedures, and goals to ensure a safe learning environment.
- Provided guidance and direction to faculty members in order to maintain high standards of teaching excellence.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
- Ensured compliance with all applicable state and federal laws pertaining to education.
- Facilitated the development of effective curriculum plans that meet the needs of individual students.
- Oversaw the selection and implementation of appropriate instructional materials and resources in classrooms.
- Reviewed student records on a regular basis in order to identify areas where additional support may be required.
- Provided leadership in creating a culture of respect, trust, collaboration, collaboration among faculty members.
- Maintained open communication channels with parents by responding promptly to inquiries or complaints.
- Actively sought out opportunities for professional growth through attending workshops or seminars.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Implemented hands-on, play-based strategies for experiential learning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Assistant Director/Head Teacher
Fox Hollow Daycare
Bend, OR
09.2005 - 03.2009
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Established standards of excellence for customer service delivery throughout the organization.
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Evaluated existing systems and processes in order to recommend improvements.
- Cultivated and maintained relationships to promote positive work culture.
- Directed special projects and daily operations.
- Produced and distributed memos, newsletters and other forms of communication.
- Supported work-life balance to improve staff morale.
- Developed department performance goals and methods for achieving milestones.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
CNA License/Certified Nursing Assistant - Nursing/Medical
Umpqua Community College
Roseburg, OR08-2000
Some College (No Degree) - Early Childhood Education
Portland State University
Portland, ORSome College (No Degree) - Early Childhood Education
Western Oregon University
Monmouth, ORGED -
Umpqua Community College
Roseburg, OR06-1999
Skills
- Business Management
- Customer Retention
- Customer Relations
- Regulatory Compliance
- Labor Relations
- Records Management
- Business Forecasting
- Verbal And Written Communication
Websites
References
References available upon request.
Timeline
Owner/Director/Head Teacher
Miss Alana's Preschool
05.2012 - 05.2024
Head Teacher/Instructional Coordinator
The Village Preschool
04.2009 - 04.2012
Assistant Director/Head Teacher
Fox Hollow Daycare
09.2005 - 03.2009
CNA License/Certified Nursing Assistant - Nursing/Medical
Umpqua Community College
Some College (No Degree) - Early Childhood Education
Portland State University
Some College (No Degree) - Early Childhood Education
Western Oregon University
GED -
Umpqua Community College
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