Fragrance Sales Associate
Macys Department Store
San Leandro, CA
08.2023 - 12.2023
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Upsold additional items based on customer interests and needs.
- Greeted customers to determine wants or needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assessed customer needs to provide assistance and information on product features.
- Increased purchase amounts by cross-selling with similar products.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided accurate information about products, prices and services.
- Recommended, selected and located merchandise based on customer desires.