Alana Jones

In addition to previously listed skills,

• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Ensured compliance with company policies and industry regulations through regular audits and process updates.
• Updated reports, managed accounts, and generated reports for company database.

In addition to previously listed skills,

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Reviewed charts and flagged incomplete or inaccurate information.
• Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
• Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
• Updated patient records with new information to keep data current and accurate.
• Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
• Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
• Researched and resolved medical record discrepancies.

• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
• Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
• Cultivated strong relationships with other departments to facilitate timely exchange of vital health information for optimal patient care outcomes.
• Spearheaded initiatives aimed at improving data accuracy, leading to more informed clinical decision-making processes among healthcare providers.
• Optimized workflow processes within the department, resulting in reduced wait times for patients requesting copies of their medical records.
• Served as the primary point of contact for external agencies during audits, demonstrating compliance with all relevant regulations pertaining to medical records management.
• Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
• Liaised with nursing staff to discuss medical records and budget issues.
• Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.