Alana Julian

• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Enhanced spa revenue through upselling additional services and retail products during consultations.
• Performed 60 and 90 minute facials to clients using the Aveda and Eminence product lines.
• Performed pedi's

• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Enhanced spa revenue through upselling additional services and retail products during consultations.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.

• Identified business opportunities through cold calling, prospecting, and emailing.
• Proficient in SalesLoft and Salesforce.
• Scheduled and delivered meetings.
• Part of two expansions on both of my sales teams.
• Met sales goals each month.
• Created persuasive sales pitches to communicate value of company products and services.

• Provided a wide variety of facial and waxing services.

• Product line sales ( Environ, Anna Lotan, and Holyland)

• Uncovered clients' needs and upsold services with expert consultation skills.

• Coordinated keeping spa clean, stocked, and operating smoothly.

• Minimized infection risk, keeping tools clean with proper procedures.

• Maintained esthetician rooms for guests with immediate turnover of spaces between appointments.

• Examined each client's skin with natural vision and magnifying devices to assess their skin's condition and appearance.

• Educated clients on how to clean and care for skin at home.

• Set up patient rooms and sterilized equipment.
• Gave patients facials both 60 and 90 minute. (Obagi skin care line)
• Built strong relationships with clients.
• Helped clients achieve their skin care goals.
• Provided excellent customer service and skin care treatments to all clients.
• Sold spa-exclusive skin care products and encouraged service upgrades.

• Knowledge of iconic antiques including World World II Binoculars, Louis Vuitton trunks, and Decanter and drink box sets.
• Handled administrative duties such as follow-up emails and depositing checks.
• Answered phone and place phone calls to clients.
• Created descriptions of antique pieces to go on the website.

• Applied strong problem-solving and interpersonal skills to resolve conflicts.
• Delivered one hour presentation to prospective clients.
• Achieved daily, weekly, & monthly sales goals.
• Awarded top sales agent multiple times.
• Memorized script and learned closing sales tactics.
• Worked efficiently with a sales team and managers.

• Acquired patient history to plan appropriate treatments.
• Learned new techniques, including complete chemical peel process and microdermabrasion.
• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
• Sell Massage Envy Spa-exclusive skin care products and encouraged service upgrades.
• Prepared patient rooms and sterilized equipment.
• Improved appearance of clients' skin through non-surgical processes.
• Deciphered product ingredient labels.

• Worked on site in Rancho Santa Fe at "Browtique," boutique spa.
• Shared product line with existing "Browtique" clients.
• Applied make-up to prospective clients.
• Shared Katherine "Annie," Finches personal story to clients.
• Represented the Katherine Cosmetic Brand in a sophisticated fashion.
• Sold products and kept an organized inventory list.