Summary
Overview
Work History
Education
Skills
Quote
Timeline
Certification
References
Generic

Alana Kamal

Burke,VA

Summary

Seasoned former small business owner with 10+ years of experience in customer service, marketing graphics & strategies, trend analysis, database architecture & management, operations & inventory management and expert IT technical knowledge. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve goals. Comfortable working independently or as a collaborative team member. Applies business acumen and real world experience to exercise decisive judgment and exceed organizational goals.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Business Owner

My Other Best Friend/ XDimensions LLC
Gainesville, Virginia
12.2016 - 06.2024
  • Utilized excellent communication and problem-solving abilities to build and enhance enduring client connections.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Produced original graphics, videos, and written content for daily postings on website and social channels.
  • Employed cutting-edge analytic tags and ad tools to enhance online search visibility.
  • Participated in trade shows to enhance organizational visibility.
  • Updated website content regularly according to current trends within target markets.
  • Kept records for production, inventory, income, and expenses.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Formulated and enforced progressive marketing campaigns to augment fiscal targets while expanding strategically.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Optimized business performance by streamlining protocols and procedures.
  • Developed and manufactured product catalog based on analytical trends and consumer demand.
  • Supervised shipment and delivery schedules in order to achieve optimal customer experience.

Analyst / Administrative Coordinator

ACCSC
Arlington, Virginia
10.2013 - 12.2016
  • Constructed and upheld multiple elaborate SQL databases encompassing project data that comprised of client adherence, advancement and monetary reporting.
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
  • Developed project presentations for senior managers to assess current project status.
  • Researched and prepared reports required by management or governmental agencies.
  • Provided assistance during special projects or events as needed.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Collaborated with senior leadership, contributing to strategic planning initiatives for future projects.
  • Facilitated correspondence among multiple departments for seamless execution of intricate projects.
  • Implemented user-friendly online forms to enhance the process of collecting client data.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Drafted diverse client compliance communications and related documents in collaboration with project manager
  • Developed and executed change improvement strategies to accomplish goals, approaches, and initiatives.
  • Provided support and served as point-of-contact for compliance, progress, and financial reporting teams.
  • Participated in continuous professional development to maintain up-to-date knowledge of industry trends and technologies.

Office Manager

Ninth Dragon Martial Arts
Woodbridge, Virginia
07.2011 - 09.2013
  • Supervised staff members, organized schedules and delegated tasks.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Developed marketing campaigns to increase membership base and revenue streams.
  • Managed and scheduled office functions and activities for employees.
  • Provided prompt resolution to customer inquiries, while cultivating positive rapport with clients.
  • Provided training to new hires on office policies and procedures.
  • Managed and minimized expenses associated with office inventory, postage, and vendor services.
  • Operated and supervised front desk, welcoming visitors and guiding them towards relevant staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities.
  • Streamlined client communication, payment tracking and data exchange tasks through office automation techniques.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Ensured compliance with applicable laws regarding employment practices.
  • Conducted regular inspections to identify facility hazards and maintenance needs.

Program Associate / Administrative Coordinator

Public Broadcasting Service (PBS
Arlington, Virginia
09.2008 - 05.2011
  • Created visually appealing designs for various mediums including web pages, brochures, magazines, logos, posters and product packaging.
  • Ensured brand consistency across all materials by actively collaborating with other departments.
  • Facilitated seamless collaboration across all stages of series creation including projects like Super Why!, Dinosaur Train, Clifford, Wild Kratts, Word Girl and other PBS Kids series.
  • Assisted in developing strategies for print and web advertising campaigns.
  • Created digital presentations for internal meetings and external events.
  • Organized and created email designs and designed print materials.
  • Oversaw product design, print design and marketing collateral from concept to completion.
  • Maintained efficient workflow for graphic projects to meet deadlines.
  • Managed internal meeting arrangements such as scheduling, logistics and catering.
  • Managed all aspects of staff travel arrangements, including flight bookings, accommodations, and itineraries, ensuring budget optimization.
  • Prepared agendas and documented meeting discussions for archival purposes.
  • Provided assistance during special projects or events as needed.
  • Maintained calendars for multiple executives.
  • Collaborated with finance team to manage expenses and reimbursements.
  • Acted as a liaison between different departments to facilitate communication and project collaboration.
  • Directed the work of freelance designers as needed for various projects.

Graphic Designer / Senior Executive Assistant

National Indian Gaming Association
Washington, DC
08.2006 - 06.2008
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites for Senate Committee hearings, Annual Conferences and other Native American special interest projects.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Edited photographs for use in digital media platforms including web banners and social media posts.
  • Created animations and interactive elements for websites, mobile applications, presentations and videos.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH
01-2026

Associate of Arts - English

Virginia Commonwealth University
Richmond, VA
05-2003

High School Diploma -

Bishop O’Connel High School
Arlington, VA
05-2001

Skills

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Project Management
  • Customer Service
  • Trends Analysis
  • Business Marketing
  • Social Media Marketing
  • Digital Graphics
  • Graphic and Media Design
  • Office Management
  • Database Administration
  • Business Planning
  • Strategic Planning

Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Business Owner

My Other Best Friend/ XDimensions LLC
12.2016 - 06.2024

Analyst / Administrative Coordinator

ACCSC
10.2013 - 12.2016

Office Manager

Ninth Dragon Martial Arts
07.2011 - 09.2013

Program Associate / Administrative Coordinator

Public Broadcasting Service (PBS
09.2008 - 05.2011

Graphic Designer / Senior Executive Assistant

National Indian Gaming Association
08.2006 - 06.2008

Bachelor of Science - Business Management

Southern New Hampshire University

Associate of Arts - English

Virginia Commonwealth University

High School Diploma -

Bishop O’Connel High School

Certification

Microsoft Office Specialist (2015)

  • Microsoft Excel Expert
  • Microsoft Access Expert

References

References available upon request.

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Alana Kamal