Alana Kelley
Parker,CO
Summary
Strategic, creative and detail-oriented professional with experience in event planning and coordination. Skilled in creating detailed timelines, managing vendor relationships and providing seamless events. Collaborative and dedicated to delivering a smooth and stress-free wedding experience for clients. Experienced in working with stakeholders at all levels, from clients to vendors and suppliers. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously.
Overview
6
6
years of professional experience
Work History
Lead Planner and Coordinator
Prive Event Design
04.2024 - Current
- Ensured timely execution of all wedding day tasks through day of coordination, facilitating smooth transitions between ceremony components.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
Managed administrative logistics of events planning, event booking, and event promotions. - Collaborated with bridal couple to achieve expectations and vision for wedding.
- Facilitated open communication between clients and vendors to ensure a cohesive vision across all aspects of the event planning process.
- Collaborated with clients to create personalized wedding visions, incorporating their unique tastes and preferences into each event.
- Performed face-to-face meetings to finalize contract for services and event details.
- Oversaw setup and breakdown of wedding decorations and supplies.
Guest Experience Coordinator
The Bridal Collection
08.2024 - Current
- Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
- Assisted front desk operations by fielding phone calls, scheduling appointments, and greeting walk-in guests professionally.
- Greeted guests upon arrival with a warm welcome and creating a comfortable environment.
- Complete opening and closing procedures as applicable
Upselling and elevating guest experience with add on packages. - Assisted stylists as needed, updated spreadsheets and completed client contracts.
Client Service Professional
H&R Block
01.2024 - 04.2024
- Matched and scheduled clients with tax professionals based on specific need, ensuring all needs are met during service both in person and over the phone.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responsible for taking payments from clients and recording payments in the system.
Lead Coordinator
Evermore Wedding Design
08.2023 - 04.2024
- Ensured timely execution of all wedding day tasks through day of coordination, facilitating smooth transitions between ceremony components.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Facilitated open communication between clients and vendors to ensure a cohesive vision across all aspects of the event planning process.
- Collaborated with clients to create personalized wedding visions, incorporating their unique tastes and preferences into each event.
- Performed face-to-face meetings to finalize contract for services and event details.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Responsible for marketing, including social media posts, stories and blogs to promote the business.
- Planned styled photo shoots to promote business and build relationships with other vendors and venues.
Internship
Evermore Wedding Design
04.2023 - 08.2023
- Ensured timely execution of all wedding day tasks through day of coordination, facilitating smooth transitions between ceremony components.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Facilitated open communication between clients and vendors to ensure a cohesive vision across all aspects of the event planning process.
- Collaborated with clients to create personalized wedding visions, incorporating their unique tastes and preferences into each event.
- Performed face-to-face meetings to finalize contract for services and event details.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Responsible for marketing, including social media posts, stories and blogs to promote the business.
- Planned styled photo shoots to promote business and build relationships with other vendors and venues.
Building Supervisor
UNC Campus Recreation Center
01.2022 - 05.2023
- Responsible for supervising open rec attendants as well as checking in guests, cleaning zones, renting equipment, selling memberships, scheduling personal training sessions and massages, taking payments,
- Taking out trash, performing opening and closing protocols, answering phones, and addressing customer questions.
- Also responsible for running money after every shift, locking up at the end of business hours, and addressing any customer issues that need to be deescalated.
Open Rec Attendant
UNC Campus Recreation Center
01.2021 - 12.2021
- Responsible for checking in guests, cleaning zones, renting equipment, selling memberships, scheduling personal training sessions and massages, taking payments, taking out trash, performing opening and closing protocols, answering phones, and addressing customer questions.
Receptionist
Southglenn Heating And A/C, Inc.
06.2019 - 08.2020
- Answered phone promptly and directed incoming calls to correct parties.
- Scheduled customers for service calls and installations based on need and specific contracts.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Science - Recreation, Tourism And Hospitality
University of Northern Colorado
Greeley, CO12.2023
Skills
- Exceptional organization
- Day-of Coordination
- Resourceful multitasking
- Client Relations
- Wedding etiquette understanding
- Wedding rehearsal guidance
- Vendor coordination and relations
- Event Planning
- Social Media Marketing
- Time Management
- Business Administration
Timeline
Guest Experience Coordinator
The Bridal Collection
08.2024 - Current
Lead Planner and Coordinator
Prive Event Design
04.2024 - Current
Client Service Professional
H&R Block
01.2024 - 04.2024
Lead Coordinator
Evermore Wedding Design
08.2023 - 04.2024
Internship
Evermore Wedding Design
04.2023 - 08.2023
Building Supervisor
UNC Campus Recreation Center
01.2022 - 05.2023
Open Rec Attendant
UNC Campus Recreation Center
01.2021 - 12.2021
Receptionist
Southglenn Heating And A/C, Inc.
06.2019 - 08.2020
Bachelor of Science - Recreation, Tourism And Hospitality
University of Northern Colorado
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