Alana Koon

As a material handler, it is my responsibility to maintain accuracy and efficiency while remaining safe, and aware of my surroundings. My duties include:

- Forklift operation

- Unloading tractor trailers

- Gathering orders for other FirstEnergy facilities

- Properly staging material

- Filling out driver receipts

- Assisting coworkers

- Receiving paperwork

- Properly maintaining inventory

- Keeping material organized

- Housekeeping

- Wearing the correct PPE (safety vest, steel toed boots, gloves, safety glasses, hard hat)

- Being prepared and willing to work a storm

- Properly tagging and marking material

- Sounding horn when entering and exiting the warehouse, and around blind corners/turns

As a postal clerk, it was my responsibility to serve the community. During my time there, I built many strong bonds with my customers, and enjoyed taking care of their needs. I also worked other offices in my district when needed. My duties included:

- Delivering mail daily to my P.O. box holders in a timely manner

- Selling mailing and shipping supplies (stamps, envelopes, boxes, tape, etc.)

- Properly weighing packages to ensure the correct postage

- Creating and cashing money orders for customers

- Educating customers on their options for mailing

- Making a bank deposit every evening after business hours

- Housekeeping

- Raising the American flag each morning, and lowering it each evening

- Taking phone calls

- Completing daily computer tasks

- Sending outgoing mail to the distribution center nightly

As an online grocery pickup associate, it was my responsibility to keep our customers content and returning for the service provided. My duties included:

- Choosing the best items for our customers
- Checking expiration dates
- Gathering chilled and frozen items in a timely manner
- Ensuring efficiency and accuracy while picking orders
- Dispensing orders to customer vehicles in a timely manner
- Verifying customer information
- Informing customers of any substitutions or out of stock items in their order
- Quality checking orders
- Taking department specific phone calls
- Properly storing orders by virtually taking account of their locations