Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Alana Kowalchuk

Alana Kowalchuk

New Braunfels,TX

Summary

I am a dependable and dedicated professional with a strong work ethic and a commitment to continuous growth and learning. Known for being a collaborative team player with excellent communication skills, I excel at building trust and long-term relationships with clients. I take pride in my work, approach each day with enthusiasm, and consistently strive to exceed expectations. I am confident that my passion and reliability would make me a valuable asset to your team.

Overview

11
11
years of professional experience

Work History

HR Consultant

LLH Consulting
01.2025 - Current
  • Designed and implemented performance management systems that improved employee engagement and reduced turnover by 20%.
  • Advised small to mid-sized businesses on HR best practices, policy development, and regulatory compliance, resulting in a 100% audit pass rate.
  • Conducted HR audits and developed customized employee handbooks, reducing legal risk and standardizing operations across departments.
  • Supported talent acquisition strategies, including job design, recruitment, and onboarding optimization.
  • Built HR consulting capabilities focused on clients undergoing organizational change and development.

Restaurant Manager

Iron Horse Bar and Grill
01.2023 - Current
  • Supervised front- and back-of-house operations for a 150-seat restaurant
  • Recruited, trained, and led a team of 25+ staff, improving retention by 68%
  • Managed budgets, inventory, and vendor relations, reducing costs by 10%
  • Launched weekly promotions and local partnerships, boosting revenue month over month by 20%
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Senior Account Manager

Zumper
02.2021 - 11.2023
  • Managed a portfolio of 75+ SMB clients, achieving a 96% satisfaction score
  • Worked closely with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • In charge of renewals and upsells, bringing in over 75k in new MRR
  • Onboarded and trained new users on platform tools, reducing churn by 18%
  • Led monthly webinars for customer education and retention
  • Salesforce, Django, Tesorio, and Microsoft Suite used daily
  • Helped clients understand why they need our products and services

Account Development Representative/Assistant Event Coordinator

TTEC
09.2019 - 01.2021
  • Contacted valuable stakeholders, opening and diversifying accounts, and acting as liaison between the company and the greater business community.
  • Conducted initial phone qualification and research on assigned target accounts to gather intelligence.
  • Aligned with sales and partner teams to support overall company revenue targets.
  • Achieved or exceeded company-defined sales quotas.
  • Managed event logistics and operations.
  • Coordinated travel and accommodations for event attendees.

Front Desk Supervisor

Massage Envy
05.2014 - 09.2019
  • Coached, delegated tasks, set goals, and led front desk to success
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created a detailed report of monthly numbers for the whole clinic
  • Communicated effectively and efficiently via email, telephone, and in-person conversations
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Education

Associates - Communications

Ottawa University
Surprise, AZ
12-2020

Skills

  • Customer Experience & Retention
  • Team Leadership & Staff Development
  • Event Planning & Execution
  • Conflict Resolution & Crisis Management
  • Operations & Process Improvement
  • POS, CRM & Scheduling Systems (Toast, Salesforce, HubSpot)
  • Payroll management
  • Compliance management
  • Coaching and mentoring

Timeline

HR Consultant

LLH Consulting
01.2025 - Current

Restaurant Manager

Iron Horse Bar and Grill
01.2023 - Current

Senior Account Manager

Zumper
02.2021 - 11.2023

Account Development Representative/Assistant Event Coordinator

TTEC
09.2019 - 01.2021

Front Desk Supervisor

Massage Envy
05.2014 - 09.2019

Associates - Communications

Ottawa University

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