Alana Kramer
Escondido,CA
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in sales management roles.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
07.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Management Trainee
Enterprise Rent-A-Car
10.2023 - 07.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Showcased strong organizational skills by effectively managing multiple tasks simultaneously, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery
Education
Bachelors Of Science - Sports Studies
West Virginia State University
Dunbar, WV05.2023
Skills
- Customer service and satisfaction
- Sales monitoring
- Operations Management
- Revenue Growth
- Communication Skills
- Problem-solving abilities
- Professionalism
Timeline
Assistant Manager
Enterprise Rent-A-Car
07.2024 - Current
Management Trainee
Enterprise Rent-A-Car
10.2023 - 07.2024
Bachelors Of Science - Sports Studies
West Virginia State University