Alana Luafulu
Anchorage,AK
Summary
Proven track record in enhancing operational efficiency and guest satisfaction at Petco, adept in material handling and fostering teamwork. Leveraged attention to detail to maintain safe, organized work environments, significantly improving inventory management and customer experiences. Skilled in equipment safety and collaboration, consistently achieving and surpassing company goals.
Overview
5
5
years of professional experience
Work History
Material Handler
Federal Express
Anchorage, AK
03.2023 - Current
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Guest Experience Specialist
Petco
Anchorage, AK
11.2021 - 05.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Merchandiser
Walmart
Anchorage, AK
12.2019 - 12.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
High School Diploma - Education
West Anchorage High School
Anchorage, AK05.2019
Skills
- Material Handling
- Loading and unloading
- Positive Attitude
- Warehouse Operations
- Attention to Detail
- Teamwork and Collaboration
- Equipment safety
Timeline
Material Handler
Federal Express
03.2023 - Current
Guest Experience Specialist
Petco
11.2021 - 05.2024
Merchandiser
Walmart
12.2019 - 12.2020
High School Diploma - Education
West Anchorage High School