Alana Martin

As a Claims Specialist Professional, I perform various responsibilities that correlate with your expectations. some examples include: navigating multiple systems and monitors to allocate resources that assist with customer or personnel requests, utilize vigorous and exceptional customer service on every call, follow strict compliances set due to applicable laws, maintain a quiet and safe work environment remotely, maintain and protect confidential and vulnerable information, adhere to all production goals, actively listen, complete research and provide follow ups, provide timely resolution, and interact amongst any colleague to ensure complete resolutions for each call, email, or letter received. Additional attributes that I utilize include: multitasking, continuous learning, displaying empathy, independence, confidence, problem solving, emotional intelligence, and questioning ability.

As a Calltaker for American Medical Response, the sole purpose of this role was to answer emergent and non-emergent calls with goals of transporting patients for medical care or for treatments and appointments. This was done by obtaining confidential and critical information about the patient's needs and then relaying that information to the appropriate first responder and facility. Each call required asking probing questions, maintaining a calm demeanor, ensuring effective listening and communication, and enhanced customer satisfaction while efficiently handling high volume calls, and sometimes difficult callers.

As a Cashier for Walmart, my daily expectations included: Utilizing company equipment to balance, insert, and extract monetary exchange, maintain a positive brand image by providing a clean workspace and a warm smile for face to face customer service and interaction, and restock and organize merchandise. After being promoted, my tasks alternated to handling returns, resolving customer complaints, handling larger cash amounts, and being directed by supervisor to perform minute or tremendous assignments based on time of year.