Hi, I’m
ALANA MARTINEZ
Lawrence,US
Summary
A quick learner with a knack for adapting to change and thriving in fast-paced environments. Brings an analytical approach to problem-solving and consistently delivers effective resolutions. Strong communication skills enable effective engagement across various platforms, making equally adept at working independently or as part of a team. An achiever who constantly strives to surpass goals and always eager to grow both personally and professionally. Embraces the opportunity to ask questions in order to enhance knowledge and deliver high-quality work. Solid foundation of skills developed through employment history and educational background, confident in being a valuable asset to any company.
Overview
6
years of professional experience
Work History
Rausch Sturm
Compliance Analyst
08.2021 - Current
Job overview
- Company Overview: Remote
- Achieved 90% improvement in overall compliance rating following successful completion of an external audit
- Participated in regular training sessions and professional development opportunities to stay updated on evolving compliance laws and regulations
- Leveraged strong organizational skills when managing multiple projects simultaneously while meeting deadlines
- Implemented effective resolutions upon approval to issues raised during audits
- Created SOPs on handling disputes, complaints, frauds, and hardships based on client and company standards, also provided training on these matters
- Regular use of Excel, Word, Outlook, Teams, and Collection-Master Client
- Remote
wyoming business center llc
Administrative Assistant
08.2019 - 08.2021
Job overview
- Company Overview: Cheyenne, WY
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Developed training manuals/guides for administrative procedures/processes, promoting consistency across departments/teams
- Cultivated positive relationships with key stakeholders (e.g., clients, suppliers, business partners) through effective communication and timely resolution of issues
- Cheyenne, WY
maximus
Data Entry Specialist
05.2018 - 05.2019
Job overview
- Company Overview: Cheyenne, WY
- Maintained a high level of organization by effectively managing large volumes of paperwork/files associated with data entry tasks
- Demonstrated proficiency in using various software tools/systems for efficient completion of assigned tasks (e.g., Microsoft Office Suite, CRM platforms)
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
- Exceeded expectations of amounts of Medicaid/medicare applications to be completed and was trusted with the additional responsibility of entering foster care cases
- Cheyenne, WY
TTECH
Member security
04.2017 - 05.2018
Job overview
- Company Overview: Greeley, CO
- Handled a high volume of inbound customer calls, averaging 160 calls per day
- Provided exceptional customer service by addressing and resolving customer inquiries, complaints, and issues in a timely and professional manner
- Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
- Consistently met or exceeded individual performance metrics including average handle time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT)
- Mentored new hires during their onboarding process, ensuring they were equipped with the necessary skills and knowledge to handle customer inquiries effectively
- Greeley, CO
Education
AMERICAN INTERCONTINENTAL UNIVERSITYRemote
Bachelor's degree from Business Administration and Management
09.2023
AIMS COMMUNITY COLLEGEGreeley, CO
GED
05.2015
Skills
- Compliance Monitoring
- Due diligence
- Compliance understanding
- Regulatory knowledge
- Internal Auditing
- Documentation skills
- Operations Support
- Training delivery
- Documentation Review
- Compliance protocols
- Critical Thinking
- Records Review
- Records Management
- Compliance Training
- Data Entry
- Internal Policy Implementation
- Fraud investigation
- Payment Processing
- Customer Service
- Computer Skills
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Scheduling
- Strong Problem Solver
- Documentation and Recordkeeping
- Excel spreadsheets
- Data organization
- Deadline-oriented
- Data Entry Speed
- Data Validation
- Insurance Verification
- Medical Terminology
- Computer software
- Fast Learner
- Multitasking
- Reliability
- Relationship Building
- Data Review and Verification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Compliance Analyst
Rausch Sturm
08.2021 - Current
Administrative Assistant
wyoming business center llc
08.2019 - 08.2021
Data Entry Specialist
maximus
05.2018 - 05.2019
Member security
TTECH
04.2017 - 05.2018
AMERICAN INTERCONTINENTAL UNIVERSITY
Bachelor's degree from Business Administration and Management
AIMS COMMUNITY COLLEGE
GED
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