Summary
Overview
Work History
Education
Skills
Timeline
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Alana Martinez

Temple,TX

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Sales Associate

LEEMAK LP
03.2021 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers to determine wants or needs.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Conducted inventories on a regular basis to track stock levels.
  • Adhered to company initiatives and achieved established goals.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Handled customer complaints in a professional manner.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Fuel Analyst

PDI Technologies
11.2024 - 04.2025
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Optimized operational efficiency by redesigning workflow processes.
  • Reconcile BOLs
  • Enter invoices
  • Make excel spreadsheets and used Monarch to make them available for importing.
  • Stayed on top of emails using outlook, replying in a professional manner and keeping emails organized in correct folders.

Education

GED -

Temple College
Temple, TX

Graduate Certificate - Phlebotomy

Temple College
Temple, TX
06.2024

Skills

  • Customer Needs Assessment
  • Payment Processing
  • Problem-Solving
  • Cash Handling
  • Positive and Professional
  • Listening Skills
  • Fraud Detection
  • Multi-Tasking Strength
  • Written and Oral Communication Skills
  • POS System Operation
  • Stocking and Receiving
  • Money Handling
  • Excellent Communication Skills
  • Problem-Solving Skills
  • Cash Handling Accuracy
  • Customer service
  • Time management
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Customer needs assessment
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Inventory tracking
  • Merchandise display
  • Persuasion techniques
  • Fraud detection
  • Friendly and outgoing
  • Customer engagement
  • Task prioritization
  • Merchandising
  • Feedback implementation
  • Energetic self-starter
  • Calm demeanor
  • Positive and professional

Timeline

Fuel Analyst

PDI Technologies
11.2024 - 04.2025

Sales Associate

LEEMAK LP
03.2021 - Current

GED -

Temple College

Graduate Certificate - Phlebotomy

Temple College

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Alana Martinez