Alana Morrison
Richmond,VA
Summary
Dynamic professional with a strong background in sales and customer service. Recognized for adaptability, attention to detail, and dedication to creating a quality, pleasant experience for both customers and team members . Ready and willing to apply these transferrable skills to a new field. Excited to learn new skills and tackle unique challenges in a Universal Banker role.
Overview
3
3
years of professional experience
Work History
Sr. Sales Associate
OfficeMax
07.2025 - Current
- Greeted customers and offered assistance with finding and selecting products, completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided personalized solutions and advice to customers, enhancing overall shopping experience.
- Executed daily inventory management tasks, ensuring stock is available and organized.
- Worked with team members to maintain store presentation and cleanliness standards.
- Developed product knowledge to communicate features and benefits to customers well.
- Used POS system to process sales, returns, online orders, and gift card activations.
Server/Barista Trainer
The Diner @ Crosse Point
04.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed order taking and delivery efficiently, maintaining accuracy throughout service.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Adapted to fast-paced environment, managing multiple tables simultaneously with professionalism.
- Respectfully received and used feedback to improve service techniques and guest interactions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Spirit Halloween Store
09.2025 - 11.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store organization and cleanliness, ensuring appealing visual displays.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve sales goals during peak seasons.
- Restocked shelves and managed inventory levels to support sales efforts.
- Addressed customer inquiries and resolved issues promptly, fostering loyalty.
- Participated in seasonal training sessions, improving personal sales techniques and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Field Canvasser
Renewal By Anderson
05.2025 - 06.2025
- Engaged potential customers through door-to-door outreach, effectively communicating product benefits.
- Assisted in scheduling appointments for follow-up consultations with interested homeowners.
- Collaborated with team members to strategize effective messaging and outreach techniques.
- Contributed to a positive work culture among colleagues by maintaining enthusiasm and a strong work ethic throughout the duration of my employment.
- Maintained professionalism while addressing difficult questions or encounters with uninterested individuals during canvassing activities.
Student Worker
Brightpoint Community College
08.2022 - 12.2023
- Streamlined data entry processes using college management systems, increasing operational efficiency.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment in both the gym and Student Activities office to comply with cleanliness standards.
- Courteously assisted students and faculty with inquiries and concerns.
- Promoted a positive atmosphere in all work locations on the campus, greeting students and faculty upon arrival and fostering an inclusive community for all.
- Conducted regular inspections of gym areas to ensure safety and compliance standards.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
Education
Associate of Science - General Studies
Brightpoint Community College
Midlothian, Virginia, VA05-2025
Skills
- Product knowledge
- Friendly and professional
- Teamwork and collaboration
- Opening and closing procedures
- Cash handling
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Customer satisfaction
- Adaptability and flexibility
- Cleanliness standards
- Fast learner
Timeline
Sales Associate
Spirit Halloween Store
09.2025 - 11.2025
Sr. Sales Associate
OfficeMax
07.2025 - Current
Field Canvasser
Renewal By Anderson
05.2025 - 06.2025
Server/Barista Trainer
The Diner @ Crosse Point
04.2025 - Current
Student Worker
Brightpoint Community College
08.2022 - 12.2023
Associate of Science - General Studies
Brightpoint Community College