Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Munroe

Toms River,NJ

Summary

Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects.

Overview

19
19
years of professional experience

Work History

Front Desk Coordinator

Barnabas Health - Restorix
02.2015 - 06.2015
    • Helped office staff prepare reports and presentations for internal or client-related use.
    • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
    • Collected cash/credit card payments, processed transactions and updated relevant records.
    • Developed strong relationships with clientele, fostering loyalty and repeat business.
    • Answered customer telephone calls promptly and appropriately handled needs.
    • Oversaw fast-paced front desk operations and guests' needs at busy facility.
    • Answered multi-line phone system and transferred callers to appropriate department or staff member.
    • Confirmed appointments, communicated with clients, and updated client records.

ED Access Representative

Barnabas Health
12.2013 - 02.2015
    • Established rapport with patients from diverse backgrounds through effective listening skills and clear communication techniques.
    • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
    • Delivered support to medical staff in completion of patient paperwork.
    • Responded to inquiries by directing calls to appropriate personnel.
    • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
    • Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
    • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
    • Followed document protocols to safeguard confidentiality of patient records.

Co-owner/Office Manager

Shore Design Landscaping And Garden Center
04.1996 - 12.2012
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Established a comprehensive employee training program to ensure consistent service standards across all departments.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Toms River High School North
Toms River, NJ
06.1998

Skills

  • Punctual and Reliable
  • Payment Processing
  • Data Entry
  • Excellent Typing
  • Strong Organizational Skills
  • Courteous Demeanor
  • Energetic Work Attitude
  • Strong Telephone Skills
  • Adept at Mastering New Concepts

Timeline

Front Desk Coordinator

Barnabas Health - Restorix
02.2015 - 06.2015

ED Access Representative

Barnabas Health
12.2013 - 02.2015

Co-owner/Office Manager

Shore Design Landscaping And Garden Center
04.1996 - 12.2012

High School Diploma -

Toms River High School North

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Alana Munroe