Alana Narvaes
Boca Raton,Florida
Summary
Caring Veterinary Technician with 5 years of extensive experience assisting veterinarians with procedures and tasks. Polished in administering injections and treatments, self-motivated and caring individual accomplished in delivering excellent care to felines, canines and other domesticated animals. Compassionate and responsible professional with sound knowledge of veterinary medical procedures and animal care techniques.
Hardworking Server/Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Goal-oriented and meticulous professional with computer skills and telephone etiquette.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Chima Steakhouse
Fort Lauderdale, FL
02.2021 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Veterinary Technician/Receptionist
West Ave Animal Hospital
Delray Beach, FL
10.2019 - Current
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications.
- Maintained accurate records, medical history and vaccination certificates.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
RCA/Front Desk
Boca Orthopedic & Chiropractic Associates
Boca Raton, FL
01.2019 - 10.2019
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Instructed patients in proper use of equipment and therapeutic exercises.
- Organized and maintained filing systems for documents and records.
- Reviewed processed billing invoices to ensure accuracy.
- Maintained accurate records of patient care plans, insurance information and payment transactions.
Assistant Manager of Sales
Junk De Luxe
Boca Raton , FL
12.2017 - 11.2018
- Coached and mentored new sales representatives on best practices.
- Developed relationships with key customers to ensure satisfaction with products and services offered.
- Opened and closed store, set up registers and secured cash.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL2017
Associate of Science -
Palm Beach State College
Boca Raton, FLSkills
- Positive and Professional
- Task Prioritization
- Flexible and Adaptable
- Problem-Solving
- Multitasking
- Computer Skills
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Server/Bartender
Chima Steakhouse
02.2021 - Current
Veterinary Technician/Receptionist
West Ave Animal Hospital
10.2019 - Current
RCA/Front Desk
Boca Orthopedic & Chiropractic Associates
01.2019 - 10.2019
Assistant Manager of Sales
Junk De Luxe
12.2017 - 11.2018
High School Diploma -
Olympic Heights Community High School
Associate of Science -
Palm Beach State College
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