Alana Nimmons
Summary
Experienced individual providing high-quality customer service. Highly organized and detail-oriented with great multitasking and time management skills.
Overview
19
19
years of professional experience
Work History
Department Assistant
St. John's University
08.2023 - Current
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
Bank Teller
Citibank, Citi
07.2019 - 08.2023
- Exceptional customer service and confidentiality.
- Adhered to banking policies, regulations and procedures.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Manager
Bounce U
08.2016 - 02.2020
- Managing a staff of 30 direct reports.
- Daily accounts payable and receivable.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
CVS Pharmacy
07.2006 - 09.2008
- Focus on customer service.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Bachelor of Arts - Business Management
Briarcliffe College
Bethpage, NY06.2000
Skills
- Microsoft Office, Customer Service (10 years)
- Administrative Experience
- Verbal and Written Communication
- Teamwork
- Customer service
- Time management
- Multitasking
- Billing processing
Timeline
Department Assistant
St. John's University
08.2023 - Current
Bank Teller
Citibank, Citi
07.2019 - 08.2023
Manager
Bounce U
08.2016 - 02.2020
Shift Manager
CVS Pharmacy
07.2006 - 09.2008
Bachelor of Arts - Business Management
Briarcliffe College
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