Alana Noel-Darville
Prairieville,LA
Summary
Ambitious, career-focused Relationship Manager Coach with 4+ years of experience in coaching and development. Promoting exceptional competencies in Sales, Leadership and Brand Management. Effective collaborator with dedication to reliability, adaptability, exceptional interpersonal skills and business to business relationship building. Highly-motivated employee with the desire to take on new challenges.
Overview
20
20
years of professional experience
Work History
Relationship Manager Coach
Capital One Auto Finance
, LA / TX
06.2019 - Current
- Relationship Manager Coach with Exceptional Performance Rating in 2019 and 2020
- Created and Implemented New Hire Training Infrastructure to improve efficiency and enhance associate competencies.
- Led, trained and supported 14 New Hire Relationship Managers to succeed in sales and grow dealer partnerships.
- Maintained a high bar for talent and successfully promoted 11 associates to Territory Owning Relationship Managers within various Buying Centers in TX, CA, DC, NY, ATL and CHI.
- Resolved Dealer Partner concerns efficiently while fostering positive relationships and cultivating strong partnerships.
- Built organizational tools for thorough documentation of associates' strengths and opportunities to ensure growth and accountability, which resulted in Divisional Leadership recognition and implementation across the organization.
Relationship Manager
Capital One Auto Finance
, LA / TX
02.2013 - 06.2019
- Established and managed strong client relationships in over 230+ accounts to drive Capital One market share throughout FL, AL, MS and LA.
- Single point of contact persuading key decision makers to increase partnership, application and contract volume with Capital One.
- Identified dealer needs and developed customized solutions for growth using data analysis to support dealer business plans and increase Capital One Proxy Profit while mitigating risk and collections.
- Developed processes for tracking key performance indicators such as proxy profit stretch goals, market data and special initiatives.
- Above Strong Performance rating with Exceptional competencies of communication, problem solving and results focused, which yielded promotion to Relationship Manager Coach / People Leader.
Senior Territory Sales Manager
Altria Sales and Distribution
, LA
05.2004 - 06.2012
- Executive Gold Club Recipient in 2015, 2017 and 2018 with high performance results balanced by exceptional sales acumen.
- Developed and maintained strong professional relationships with over 80 accounts in assigned territory, which resulted in 65% market growth and yielded over 1.3 million in profit.
- Analyzed market trends, competitive landscape, pricing strategies, product placement and customer needs to develop actionable sales goals to exceed revenue and market penetration targets.
- Promoted and launched 48+ new products, consistently averaging a 98% acceptance rate.
- Facilitated weekly meetings with cross-functional teams to discuss progress against strategic initiatives.
Education
Bachelor of Arts - Business Administration And Communication Studies
Louisiana State University And A&M College
Baton Rouge, LA12.2003
Skills
- Relationship Building / Management
- Client Education and Support
- Strategic Business Planning and Portfolio Growth
- Market Trend and Data Analysis
- Training and Development
- Effective Cross-Collaboration and Communication
Affiliations
- Avid Volunteer with multiple National and Community Organizations: Junior League of Baton Rouge, LA; Our Lady of the Lake Children's Hospital (Baton Rouge, LA) ; Hope Outreach Missions (Malawi, Africa)
Timeline
Relationship Manager Coach
Capital One Auto Finance
06.2019 - Current
Relationship Manager
Capital One Auto Finance
02.2013 - 06.2019
Senior Territory Sales Manager
Altria Sales and Distribution
05.2004 - 06.2012
Bachelor of Arts - Business Administration And Communication Studies
Louisiana State University And A&M College
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