Alana Ogilvie
Arnold,USA
Summary
Results-driven and environmentally conscious professional with a strong foundation in sales, customer service, and administrative management. Proven track record of driving business growth and improving operational efficiency. Proficient in various computer applications, with a keen eye for detail and excellent communication skills. As a Geography major, I bring a unique perspective on spatial analysis and problem-solving to tackle complex challenges and contribute to environmentally responsible decision-making.
Overview
5
5
years of professional experience
Work History
Personal Babysitter
Grace Gotimer
Annapolis, MD
12.2024 - Current
- Kept records of daily activities and health information about the baby.
- Aided with dressing, diapering, and feeding.
- Balanced schedules to promote optimal rest, play and educational periods.
- Performed light housekeeping duties such as laundry and tidying up play areas.
- Administered medication when necessary, per parents' instructions.
Hostess
Tailchasers Restaurant & Dock Bar
Ocean City, MD
05.2024 - 08.2024
- Notified servers and managers of large groups to prepare seating in advance.
- Greeted guests warmly upon arrival, seating them promptly.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Accepted payments from guests for dine-in and take-out foods.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Boutique Sales Associate
The Yellow Button
Harrisonburg, Virginia
10.2023 - 05.2024
- Modeled clothing and marketed new products on social media accounts to increase clientele and sales.
- Offered personalized styling advice based on customer preferences.
- Responded to customer inquiries via phone, social media accounts, or in person.
- Handled cash register transactions.
- Restocked merchandise on the sales floor as needed throughout the day.
- Collaborated with team members to achieve daily sales targets, and provide excellent customer service.
- Minimized store thefts through strategic monitoring, and customer observation.
- Assisted customers in locating desired items and providing product information.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
Restaurant Hostess
Hooked
Ocean City, Maryland
05.2023 - 08.2023
- Monitored the dining area to track seating availability, service, and occupancy.
- Maintained sanitary conditions by setting and cleaning tables.
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Designed seating layouts to enhance operational efficiency.
- Trained new hostesses on restaurant procedures and policies.
- Processed take-out order transactions efficiently.
- Assisted kitchen team with food delivery and bussing tasks.
Office Assistant
Facility Site Contractors
Halethorpe, Maryland
02.2021 - 01.2023
- Organized and maintained office files for easy retrieval.
- Shredded older files and confidential information to reduce security risks.
- Maintained accurate filing systems for both physical and digital files.
- Ensured the confidentiality of sensitive information handled within the office environment.
- Answered phone calls and directed them to the appropriate personnel.
- Operated office equipment, such as printers, scanners, and fax machines.
- Delivered messages and ran errands for the office staff.
Sales Associate
Homestead Gardens
Severna Park, Maryland
09.2019 - 12.2021
- Built attractive displays and merchandised products.
- Assisted customers with store navigation, sales completion, and returns processing.
- Restocked shelves consistently to maintain product availability during operational hours.
- Handled cash register transactions efficiently and accurately.
- Acquired knowledge of plants, products, and services offered at the store.
- Sourced and placed in special orders to fulfill customer requests.
Education
Associate of Science - Transfer Studies
Anne Arundel Community College
Arnold05-2025
Bachelor of Science (B.S.) - Geography Major
James Madison University
Harrisonburg, VASkills
- Organizational skills
- Attention to detail
- Interpersonal skills
- Excellent communication and teamwork abilities
- Social Media Engagement Expertise
- Customer Service Expertise
- Time management
- Analytical and critical thinking
- Microsoft Excel, PowerPoint, Outlook
- ArcGIS
- Data entry
- Stella Architect
- Azure Lab Services
- Deep interest in the environment, sustainability, and urban planning
- Strong understanding of geographical concepts and their applications in real-world scenarios
- Spanish (conversational, and some reading comprehension)
Languages
Spanish, Conversational
Accomplishments
- Dean's List (Fall 2024)
References
References available upon request.
Timeline
Personal Babysitter
Grace Gotimer
12.2024 - Current
Hostess
Tailchasers Restaurant & Dock Bar
05.2024 - 08.2024
Boutique Sales Associate
The Yellow Button
10.2023 - 05.2024
Restaurant Hostess
Hooked
05.2023 - 08.2023
Office Assistant
Facility Site Contractors
02.2021 - 01.2023
Sales Associate
Homestead Gardens
09.2019 - 12.2021
Associate of Science - Transfer Studies
Anne Arundel Community College
Bachelor of Science (B.S.) - Geography Major
James Madison University
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