Alana Orozco
Pembroke Pines
Summary
Dynamic and results-driven professional with experience at Cinemark Paradise 24 XD, excelling in customer service and conflict resolution. Proven ability to enhance guest experiences through effective communication and upselling techniques. Adept at food preparation and team collaboration, consistently maintaining a positive atmosphere while ensuring operational efficiency.
Overview
1
1
Certification
Work History
Theatre Team Member
Cinemark Paradise 24 XD
Davie
- Company Overview: Theater Member Employee: Greeting customers, answering questions, upselling, and knowledge about movies. Website: Not provided.
- Greeting customers, answering questions, upselling, and knowledge about movies
- Keeping theatre property clean and free of debris including lobby, hallways, restrooms, and auditoriums
- Preparing food and properly operating cooking, warming, and popping equipment
- Working in a fast-paced environment
- Operating and knowing how to fix the Cinemark POS systems for all transactions
- Receiving phone calls about any transactions including refunds, exchanging tickets, or complications with the payment process
- Cleaning and restocking the concession stands and ensuring all equipment is sanitized
- Theater Member Employee: Greeting customers, answering questions, upselling, and knowledge about movies. Website: Not provided.
Volunteer Counselor in Training (CIT)
Sunshine Aftercare
FL
USA
- Company Overview: Volunteer Hours: Working with children ages between 5-14 years old. Requires supervision and interaction with the children.
- Working with children ages between 5-14 years old. Requires supervision and interaction with the children. You're held responsible as if you were a real Counselor.
- Volunteer Hours: Working with children ages between 5-14 years old. Requires supervision and interaction with the children.
Education
true - Baking & Pastry
Johnson & Wales University
Charlotte, NC04-2026
High School - Pembroke Pines, FL
West Broward High School
Pembroke Pines, FL06.2024
Skills
- Communication skills
- Customer service
- Food preparation
- Team collaboration
- POS operation
- Conflict resolution
- Time management
- Child supervision
- Willingness to learn
- Sales and marketing
- Positive attitude
- Leadership qualities
- Active listening
- Plate presentation
- Problem-solving
- Upselling techniques
- Adaptability
Certification
Food Protection Manager Certification
Beer & Wine Certification
Languages
- English
- Spanish
References
- Colleen Humphreys, Culinary Instructor, collen.humphreys@browardschools.com
- Kareen Scoot, General Senior Manager, 1050@cinemark.com
Majors
- Baking & Pastry Arts
- Food & Beverage Management
Career Field
Pastry & Baking Arts
Food & Beverage Management
Hospitality
Languages
Spanish
Limited
References
References available upon request.
Timeline
Theatre Team Member
Cinemark Paradise 24 XD
Volunteer Counselor in Training (CIT)
Sunshine Aftercare
USA
true - Baking & Pastry
Johnson & Wales University
High School - Pembroke Pines, FL
West Broward High School
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