Alana Outlaw-Gregg
Aurora,CO
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Proven to excel in high-pressure environments, I leveraged effective multitasking and exceptional customer service skills at Parkway Bar & Grill to enhance dining experiences, achieving a significant increase in guest satisfaction. Specialized in hospitality service expertise and workflow coordination, and consistently ensured seamless operations and superior comfort for all guests. Looking to expand my resume, but am well adept to and ready for any task even if certain experience is lacked.
Overview
2
2
years of professional experience
Work History
Church Videographer
Peaceful Rest Baptist Church
2021.06 - 2023.08
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Aided in difficult transition into and out of Covid restrictions, providing online church service streams every Sunday
Hostess
Parkway Bar & Grill
2022.08 - 2023.07
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest and aiding in any task when necessary.
- Maintained organized and balanced sections for servers.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Peer Tutor (Volunteer)
Cherokee Trail High School
2022.09 - 2023.05
- Boosted student confidence in their academic abilities by offering consistent encouragement and positive reinforcement.
- Adapted teaching methods based on individual learning styles, resulting in increased understanding of course material.
- Developed strong rapport with tutees, fostering trust and open communication during tutoring sessions.
- Enhanced student comprehension by providing individualized tutoring sessions tailored to their unique learning needs.
- Empowered learners to take ownership of their studies by setting achievable goals and monitoring progress throughout the semester.
- Collaborated with fellow peer tutors to share best practices and develop more effective tutoring strategies.
- Worked closely with instructors to gain insight into specific course requirements and expectations for student performance.
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
Education
Bachelor of Arts - Applied Psychology
Florida International University
Miami, FL05.2027
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Cleanliness Maintenance
- Hospitality service expertise
- Detail Oriented
- Efficient collaboration
- Service prioritization
- Upselling
- Active Listening and Communication
- Quickly receptive and comprehensive
- Workflow Coordination
Timeline
Peer Tutor (Volunteer)
Cherokee Trail High School
2022.09 - 2023.05
Hostess
Parkway Bar & Grill
2022.08 - 2023.07
Church Videographer
Peaceful Rest Baptist Church
2021.06 - 2023.08
Bachelor of Arts - Applied Psychology
Florida International University
High School Diploma -
Cherokee Trail High School
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