Summary
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Alana Parkinson

Alana Parkinson

San Juan Capistrano,CA

Summary

I am looking to develop skills in the legal environment, while demonstrating critical thinking and effective communication. I am seeking to transition into a new field and grow my experience as a law professional. I am committed to contributing to a dynamic team and fostering efficient operational processes.

Work History

DIRECTOR OF PRODUCT DEPARTMENT

PLAY N TRADE VIDEO GAMES
12.2009 - 02.2015
  • Managed the product department projects and coordinated with other departments to ensure programs and initiatives were complete in a timely manner
  • Developed marketing programs with vendors to introduce new product lines to our stores
  • Ran extensive testing and project phases for launch of new product lines
  • Negotiated contracts with vendors to increase sales, secure acceptable pricing, secure marketing dollars and efficient distribution channels
  • Analyzed company data to forecast new product purchases and replenishment while overseeing sales goals, gross margin goals
  • Managed distribution channels to secure the shipping rates and cost for stores
  • Creative development to overcome department or company challenges
  • Managed and maintained product vendor relationships with excellent levels of loyalty and retention
  • Key Achievements

Senior Game Master

Blizzard entertainment
11.2004 - 08.2006
  • Enter any content that you want to repeat, including other content controls
  • You can also insert this control around table rows in order to repeat parts of a table.Provided excellent customer service for World of Warcraft with efficiency, customer satisfaction and drive for excellence
  • Trainer of newly hired World of Warcraft CSR’s
  • I provided input into the training curriculum and provided a focused and charismatic environment
  • Senior CSR to a team of12 and maintained a positively motivated and productive team
  • I ensured each team member had the opportunity to grow and provided for any member struggling with a particular task
  • Witnessed a call center grow from40 people to200+ covering24 hour shifts

Customer Service Representative

World Net GAmes
10.2001 - 10.2002
  • Provided excellent customer service on line for Red Moon via email, in-game, game forums and the phone addressing all issues from lost items to billing matters
  • Worked with development by passing on bugs to the development team to ensure quality for the customer’s experience

Education

Associate of Arts - Paralegal Studies

Coastline Community College
Newport Beach, CA
10-2024

Skills

  • Proficient in Microsoft Suite
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Team management
  • Project management
  • Strategies and goals
  • Project coordination
  • Staff management
  • Program management
  • Negotiation
  • Contract and vendor management
  • Charismatic leader
  • Contract negotiation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted Franchisee in securing inventory for their stores from publishers,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

DIRECTOR OF PRODUCT DEPARTMENT

PLAY N TRADE VIDEO GAMES
12.2009 - 02.2015

Senior Game Master

Blizzard entertainment
11.2004 - 08.2006

Customer Service Representative

World Net GAmes
10.2001 - 10.2002

Associate of Arts - Paralegal Studies

Coastline Community College
Alana Parkinson