Alana Parris
Bridgeport,CT
Summary
Hands-on experience in help desk support, skilled at providing outstanding customer service while resolving technical issues. Proficient in diagnosing and troubleshooting a wide range of hardware and software challenges with a keen eye for detail. Eager to apply these skills in a tech-focused role, contributing to dynamic projects and further developing technical expertise.
Overview
2
2
years of professional experience
Work History
Technical Support Specialist Intern
WAVE Drowning Detection Systems
Norwalk, CT
11.2024 - Current
- Provided technical support to customers, troubleshooting connectivity issues and device configuration.
- Assisted in assembling and producing products, ensuring quality and reliability.
- Programmed devices to integrate with the product, working with IP addresses, Wi-Fi networks, and connectivity protocols.
- Helped optimize system performance and connectivity for end users.
- Supported both product deployment and customer satisfaction through hands-on technical expertise.
Call Center Representative
M&T Bank
Bridgeport, CT
07.2024 - 11.2024
- Address and resolve customer inquiries about Bank products and services.
- Recommend alternative products to enhance customer satisfaction and retention.
- Investigate and resolve account issues; escalate complex problems as needed.
- Ensure customer issues are managed through resolution or escalation, and follow up to confirm satisfaction.
- Complete special projects as assigned.
- Adhere to risk and regulatory standards, escalating issues when necessary.
- Maintain internal controls, and address audit and regulatory points promptly.
Help Desk Associate
Southern Connecticut State University
New Haven, CT
03.2024 - 06.2024
- Delivered technical support and customer service to end-users within a fast-paced environment.
- Demonstrated expertise in swiftly identifying, troubleshooting, and resolving intricate technical issues.
- Assisted users through problem-solving, research, and maintenance of workstations.
- Effectively addressed client inquiries by pinpointing issues, researching solutions, and guiding clients through corrective actions.
Jumpstart Corps Member
AmeriCorps
New Haven, CT
10.2023 - 05.2024
- Collaborated with a team of Corps members to plan twice weekly in-classroom activities for a class of preschool children.
- Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families.
Cashier
Stop & Shop
Fairfield, CT
11.2022 - 07.2023
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked a flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2027
High School Diploma -
Central High School
Bridgeport, CT01-2023
Skills
- HubSpot
- Customer Relationship Management
- Data Entry
- Account updating
- Technical Support
- Quality Assurance
- Payment Processing
- Microsoft Suite
- Windows
- Troubleshooting
- Sales
- Computer Networking
- Presentation Skills
- Software Applications
- Hardware upgrades
- User training
- Hardware configuration
Timeline
Technical Support Specialist Intern
WAVE Drowning Detection Systems
11.2024 - Current
Call Center Representative
M&T Bank
07.2024 - 11.2024
Help Desk Associate
Southern Connecticut State University
03.2024 - 06.2024
Jumpstart Corps Member
AmeriCorps
10.2023 - 05.2024
Cashier
Stop & Shop
11.2022 - 07.2023
Bachelor of Science - Information Technology
Western Governors University
High School Diploma -
Central High School
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