Alana Peralta
Marietta,GA
Summary
Organized and dependable candidate with a positive attitude, successfully managing multiple priorities and eager to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Sr. Education Coordinator
C2 Education
07.2022 - Current
- C2 Education develops educational and other learning programs for children through college admission
- Proactively manage a portfolio of 50+ customer accounts and records
- Maintain a positive and optimal customer experience to increase retention rates
- Identify and develop business opportunities by successfully cultivating relationships leading to $325,367+ enrollments and renewals
- Collaborate with customers to assess and track goals while fostering long lasting relationships and rapport
- Created and presented marketing materials for monthly webinars, informational & testing events
- Wrote, designed and published monthly national newsletter
- Managed cross-functional teams for delivery of services, directly overseeing teaching staff and other Education Coordinators
- Onboarded and built personalized academic programs for clients
- Perform analysis on student metrics while leading individualized client check-ins to review progress, adjust success plans, and resolve concerns promptly
- Document all activity and ensure account information is up to date in C2 Education’s CRM system.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Supported staff recruitment initiatives for high-quality program delivery.
Lead Business Office Associate
CarMax Auto Superstore
09.2018 - 07.2022
- Rotating manager overseeing 20+ business office associates
- Led departmental efforts to manage 50% of customer-related issues, ensuring accurate tracking and resolution within CarMax's CRM system
- Tracked performance metrics, identifying trends and implementing targeted improvements for enhanced results.
- Promoted a positive work environment through open communication channels and proactive problem-solving.
- Maintained a 99% accuracy on title work and document completion
- Maintained relationships within the community to plan and lead monthly volunteer events.
- Delivered comprehensive training sessions for new hires, resulting in increased confidence and improved job performance.
- Spearheaded cross-functional collaboration to optimize business office workflows and efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Teacher’s Assistant
Fulton Science Academy
01.2016 - 01.2018
- Taught and prepared 72 students for the first grade
- Managed classroom behavior in the absence of a lead teacher
- Instructed lowest performing students (5%) in two classes.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Supported student learning objectives through personalized and small-group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Documented student progress and communicated with parents to keep informed.
Literacy Coordinator
AmeriCorps Member
01.2015 - 01.2016
- Worked as a Literacy Coordinator guiding 120 8th graders on the ABCs
- Planned and coordinated events with team members by delegating tasks
- Worked closely with the administrative team to keep programs running smoothly
- Promoted literacy culture by leading and hosting quarterly literary events for students & families.
Education
Bachelor of Science in Psychology -
Kennesaw State University
Kennesaw, GA05.2022
Associate of Science in Psychology -
Georgia State University
Atlanta, GA12.2020
Skills
- Creative Problem-Solving
- Critical Thinking
- Customer Service
- MS Office Suite: (Word, Excel, PowerPoint, Access, Teams)
- Training and development
- Data Analytics
- Attention to Detail
- Time Management
- Documentation & Administration
- Public Speaking
- Education & Teaching
- Social Media Marketing
- Team Management
- Tableau, SQL
- Written & Oral Communication
- Training facilitation, staff training
Websites
Accomplishments
- Developed business opportunities by cultivating relationships; >$325K enrollments & renewals
- Trained and monitored progress for 30% of incoming new hires
- Maintained a 99% accuracy
- Instructed lowest performing students (5%) in two classes preparing them for advancement
- Led departmental efforts to manage 50% of customer-related issues, ensuring accurate tracking and resolution within CarMax's CRM system.
Affiliations
- 2MyPlace
Languages
Spanish
Professional Working
Timeline
Sr. Education Coordinator
C2 Education
07.2022 - Current
Lead Business Office Associate
CarMax Auto Superstore
09.2018 - 07.2022
Teacher’s Assistant
Fulton Science Academy
01.2016 - 01.2018
Literacy Coordinator
AmeriCorps Member
01.2015 - 01.2016
Bachelor of Science in Psychology -
Kennesaw State University
Associate of Science in Psychology -
Georgia State University
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