Alana Peterson

Responsibilities include but are not limited to:

• Daily Tasks: Accurately process sales according to Yale Peabody Museum’s procedures.
• Take an active role in becoming knowledgeable in the reproduction prints, stationary, books and gift categories by taking part in ongoing training about the inventory.
• Exhibit confidence in selling merchandise displayed on the sales floor.
• Engage visitors and make product recommendations.
• Maintaining Sales Floor: Work with the Store Management to maintain the sales floor by straightening, organizing, cleaning, and restocking merchandise throughout the day and at end of shift.
• Awareness of sales and take cycle counts throughout the year. Participate in the annual inventory.
• Support the Visitor Services team: Act as a resource on product information as well as information about the Yale Peabody Museum. Have broad understanding of museum programs, the permanent collection and temporary exhibits. Be knowledgeable of the city of New Haven and be able to make recommendations to visitors on restaurants and attractions.
• Exemplifying professional and ethical behaviors; follow all Yale Peabody Museum policies and procedures.

• Cares for the reptiles and amphibians at the park including but not limited to feeding, cleaning, and administering medication as needed.
• Also able to use the animals for demonstrations for the public, using knowledge of facts about their environment, diet, and otherwise.
• Also currently working on paintings and designs of an upcoming exhibit to be displayed in the Discovery Room in the Exhibit Center.
• Acts as primary visitor contact, works to increase the public's understanding, appreciation, enjoyment of, and concern for the natural resources of our State Parks; conducts a variety of interpretive programs including, but not limited to, operation of the Exhibit Center; lectures, classes, tours, field walks, and special events to a wide variety of audiences; may assist with program development; cleans Exhibit Center and displays.

• Opens and closes store as needed.
• Deal with cash in registers and properly handles the cash in the morning and at end of the night as required.
• Helps with team member and customer issues as they arise.
• Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
• Moves products from delivering and freight truck to sales floor as needed.
• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
• Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
• Proactively drives sales through product knowledge, suggestive selling, and innovative merchandising.
• Works to minimize shrink in the store by following proper policies and procedures.
• Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Projects Worked on:

• Designed posters for advertising.
• Assisted with the All-Terrain Wheelchair initiative begun by Akiebia Hicks.
• Continued working on paintings to be put in the Exhibit center at Dinosaur State Park.

Projects/Events Worked On:

• Assisted with Park ConneCT Surveys in State Parks such as Hammonasset, Silver Sands, Fort Trumbull, and Sherwood Island.
• Assisted at the Department of Energy and Environmental Protection Hartford office with different clerical duties as well creating graphic designs for park signs and posters.
• Attended and assisted at various No Child Left Inside events including Salt Water Fishing Day, Bat Appreciation Day, etc.
• Worked mostly at Dinosaur State Park. Assisted with anything needed including casting tracks, taking care of the 19 reptiles, and redesigning/creating a state parks app for mobile devices.
• Helped with installing and setting up Story Walks at Hammonasset State Park and Goodwin State Forest.

• I assisted with most of everything at the gallery and I was in charge of the gift shop as well as reaching out and getting volunteers for the events and exhibits as necessary.
• Responsible for opening, gallery sitting, & closing on weekends.
• Uses Sign Up to coordinate gallery sitting.
• Contacts volunteers with their gallery sitting schedule.
• Uses outlets to reach new volunteers.
• Acts as point-of-contact for current and interested volunteers as well as artists submitting work.
• Tracks volunteer hours, visitor statistics, and submission statistics.
• Assists with set-up for exhibits and events.
• Coordinates drop-off and pick-up for artists and works with the volunteers who help out in the process.
• Is able to conduct art sales and gift shop sales and answer questions from visitors and artists, or is able to direct them to whom can answer their questions.
• Helps manage ACE social media accounts.
• Assists with fliers, posters, and other ACE promotional materials available in the gallery.
• Inventory and keeps track of everything that comes in and out of the gift shop.
• Resizes, relabels, and posts art to the website for exhibits.
• Edits ACE website when needed.
• Handles EntryThingy submissions when needed.
• Any other tasks that need to get done/are assigned by Executive Director.

• Assist with web design/updating department website.
• Develop printed fliers, posters, and bulletin boards.
• Perform basic bookkeeping duties including receiving and recording monetary transactions.
• Data entry, including compiling and/or analyzing data from various sources.
• Operate a copy machine, printer, scanner, and other office equipment.
• Run on campus errands.
• Create, edit, and or update invoices, letters, brochures, and other correspondence.
• Organize and maintain confidential files and records.
• Sort and distribute mail, email, and other correspondence.
• Attend training sessions and staff meetings.
• Answer telephone, direct calls, and take messages.
• Perform miscellaneous duties as directed.

• Taught and assisted paint night classes.
• Served drinks as needed.
• Set up for classes.
• Cleaned up after classes.
• Worked at register as needed.
• Offered guidance and support to participants as needed, encouraging their artistic development and ensuring a positive experience.
• Demonstrated various painting techniques and color mixing methods to guide participants in achieving desired results.

• Assists at cutting counter and doing SFS orders.
• Cuts and organizes fabric.
• Engages with customers and helps solve creative project inquiries.
• Picks and cuts online orders to be shipped.

• I helped her clean brushes, mix paints, run errands, and do anything else that she might need involving her work and her studio.

• Worked as a cashier and dining room associate.
• As cashier I would take orders, get bakery items for a customer, try to sell products, and thoroughly clean my area at the end of the night.
• As a dining room associate I would clean tables, re-fill the drink bubblers, re-fill coffee pots, bring back dishes to be cleaned, and thoroughly clean my area at the end of the night once again.

• Bussed, cleared, cleaned and set tables in quiet and efficient manner.
• Ensured customer satisfaction by responding quickly to orders and entertainment requests.
• Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
• Reported accidents, injuries or unsafe work conditions to manager.
• Received frequent customer compliments for going above and beyond normal duties.
• Resolved guest complaints quickly and efficiently.
• Set dining tables according to type of event and breakfast, lunch, or dinner shift.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.