Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Alana Phillips

Charlotte,NC

Summary

  • Results-driven individual skilled in Microsoft Office Suite, including Word, Excel, and PowerPoint. Proven ability to manage time effectively while meeting tight deadlines. Extensive experience in retail, focusing on customer analysis and successful marketing strategies. Excellent communication skills facilitate clear and impactful interactions.

Overview

15
15
years of professional experience

Work History

Front Desk Associate

Pet Paradise Resort
09.2025 - Current
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
  • Coordinated reservations using property management system to optimize occupancy rates.
  • Foster strong relationships with both Pet parents and pets.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Guest Service Associate

European Wax Center
03.2014 - 04.2019
  • Managed booking reservations using Millennium Salon Systems to optimize scheduling efficiency.
  • Provided appointment confirmations and reminders to enhance guest experience.
  • Ensured delivery of exceptional customer service to all guests consistently.
  • Handled POS transactions for retail products and services with accuracy.
  • Resolved customer complaints diplomatically, improving guest relations and encouraging return visits.

Market Week Assistant

Robert Aruj Showroom
06.2013 - 06.2013
  • Supported buyers and store owners in efficient order placements to drive sales.
  • Operated multi-line telephone system, ensuring prompt responses to inquiries.
  • Executed merchandising of handbags and accessories based on line sheets and scheduled drop dates.
  • Applied trend analysis knowledge to strategically display merchandise for improved visibility.

Fit Model and Intern

Joey Showroom
09.2012 - 03.2013
  • Merchandised clothing based on line sheets and drop dates to maximize sales potential.
  • Styled mannequins and displays utilizing trend analysis expertise to attract customers.
  • Showcased clothing while offering fitting insights to buyers for informed decisions.
  • Assisted Sales Representatives with purchase orders during Market Week to ensure smooth operations.

Front Desk Associate

World Gym
08.2010 - 06.2012
  • Ensured personable customer relationships and addressed concerns
  • Managed POS operations in a timely and orderly manner
  • Provided excellent customer service to obtain membership sales and monthly sales goals

Education

Associate of Arts Degree - Merchandise Marketing

FIDM/ Fashion Institute of Design & Merchandising
Los Angeles, CA
12.2013

Skills

  • Emotional resilience
  • Customer complaint management
  • Check-in/check-out operations
  • Payment transactions

ADDITIONAL INFORMATION

  • Humane Society Charity Volunteer Charlotte, NC 4/15 -4/17
  • Philthy Ragz Fashion Show Los Angeles, CA 4/12/13
  • Pamper Me Fabulous Los Angeles, CA 3/23/13
  • Charlotte Seen Passport for Fashion Charlotte, NC 4/21/12

Timeline

Front Desk Associate

Pet Paradise Resort
09.2025 - Current

Guest Service Associate

European Wax Center
03.2014 - 04.2019

Market Week Assistant

Robert Aruj Showroom
06.2013 - 06.2013

Fit Model and Intern

Joey Showroom
09.2012 - 03.2013

Front Desk Associate

World Gym
08.2010 - 06.2012

Associate of Arts Degree - Merchandise Marketing

FIDM/ Fashion Institute of Design & Merchandising

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Alana Phillips