Alana Pierson
Parrish,FL
Summary
Hi! My name is Alana Pierson. I am 20 years old. I would love to be considered for a job at Elanors, I love the atmosphere and friendly staff and delicious coffee and pastries. I am currently finishing my prerequisites at State College of Florida for their Nursing Program. I am originally from Polk County but moved to Bradenton when I was 7. I currently work at North Shore Cafe on Anna Maria Island but since moving to Parrish, I would like a job closer to home. I am very used to crazy lines, taking orders for hours at a time on register, and training new employees.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista/ Cafe worker
North Shore Cafe
Anna Maria, Florida
01.2024 - Current
- Delivered exceptional customer service, enhancing customer satisfaction in fast-paced cafe environment.
- Trained new baristas on brewing techniques and customer service best practices, improving team competency and service consistency.
- Maintained high standards of cleanliness, organization, and sanitation for food and beverage products.
- Operated cash register, processing customer transactions efficiently to ensure smooth service flow.
Ice Cream Server
Tylers Ice Cream
Bradenton, Florida
01.2022 - 01.2024
- Prepared ice cream orders rapidly during peak hours to meet high demand.
- Recognized by management for delivering exceptional customer service consistently.
- Restocked supplies and ensured freshness of ingredients regularly.
Ice Cream Server
Dips Ice Cream
Anna Maria, Florida
07.2021 - 01.2022
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Cleaned tables, chairs and dining areas after customer use.
Education
High School Diploma -
Manatee High School
Bradenton, FL05-2024
Associate of Science - Currently Completing My Pre-req For Nursing School
State College of Florida
Bradenton, FL07-2026
Skills
- Cash register operation
- Safe food handling
- Order taking
- Customer service
- Team collaboration
- Onboarding support
- Speedy and efficient
- Attention to detail
- Time management
- Multitasking abilities
- Conflict resolution
- Friendly and outgoing
- Positive and professional
- Opening and closing coordination
- Product knowledge
Certification
- CPR certified
Timeline
Barista/ Cafe worker
North Shore Cafe
01.2024 - Current
Ice Cream Server
Tylers Ice Cream
01.2022 - 01.2024
Ice Cream Server
Dips Ice Cream
07.2021 - 01.2022
High School Diploma -
Manatee High School
Associate of Science - Currently Completing My Pre-req For Nursing School
State College of Florida