ALANA PIETROPAOLO
Encino,CA
Summary
Detail-oriented and personable Office Coordinator with 5 years of experience in administrative support and customer service. Well-versed in streamlining office processes, utilizing office filing systems, providing administrative support, and coordinating front desk operations. Brings exceptional communication and organizational skills, proficiency in various office management software, and a proven record of maximizing efficiency with skill sets in team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician, BII
Mcrory Pediatric Services, Inc.
Tarzana, CA
07.2025 - Current
- Implement behavior intervention plans for diverse client needs.
- Monitor client progress and document behavioral changes effectively.
- Instruct clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Shift Leader, Catering Assistant, Customer Service
Various Employers
05.2017 - 07.2025
Behavior Intervention Implementation (BII)
Covelo Group
11.2024 - 01.2025
- Conducted daily intervention sessions, and co-facilitated social skills groups.
- Worked as part of a team of therapists to deliver a personalized intervention program to improve language, play, social skills, cognitive abilities, and reduce challenging behaviors.
- Provided consultation with empathy and adaptability.
- Collected, recorded, and maintained data on each client's progress.
ABA Therapist
360 Behavioral Health
03.2024 - 06.2024
- Treated and tracked the progress of the clients, systematically making informed decisions on the behavioral data.
- Conducted assessments, goal setting, data collection, positive & negative reinforcement, task analysis and family involvement.
- Reported results to the leadership team and case managers in the organizations.
Seasonal Customer Service
Williams Sonoma
10.2023 - 03.2024
- Streamlined customer service operations by effectively managing complex inquiries while instituting change management processes.
- Maintained detailed documentation of customer interactions.
- Followed corporate policies and procedures while staying informed on new product offerings.
ABA Therapist
Building Bridges
03.2022 - 04.2022
- Treated and tracked the progress of children with autism.
- Implemented therapy techniques to create positive and structured environment in order to measure the progress of the child's growth.
Education
Santa Monica College
Santa Monica, CA06-2019
Bachelor of Arts - Art
University of California, Santa Barbara
Isla Vista, CASkills
- Planning and Organizing
- Problem Solving
- Project Management
- Adaptability
- Leadership
- Marketing Management
- Social Media
- Quick Thinker
- Proactive
- Change Management
Art Features
- Mixed-Medium props used in Netflix show 'Atypical'
- Published art in Pegasus Art/Literature Club & Magazine
Certification
- CPR/AED/First-Aid Certification - NationalCPRFoundation™
- CPI Certification - Crisis Prevention Institute®
Timeline
Behavior Technician, BII
Mcrory Pediatric Services, Inc.
07.2025 - Current
Behavior Intervention Implementation (BII)
Covelo Group
11.2024 - 01.2025
ABA Therapist
360 Behavioral Health
03.2024 - 06.2024
Seasonal Customer Service
Williams Sonoma
10.2023 - 03.2024
ABA Therapist
Building Bridges
03.2022 - 04.2022
Shift Leader, Catering Assistant, Customer Service
Various Employers
05.2017 - 07.2025
Santa Monica College
Bachelor of Arts - Art
University of California, Santa Barbara
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