Summary
Overview
Work History
Education
Skills
Timeline
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Alana Rawlins

Brooklyn,NY

Summary

Results-driven administrative professional with a proven track record in customer service and organizational coordination. Demonstrates expertise in managing complex tasks and fostering collaborative teamwork to optimize office efficiency. Highly skilled in advanced communication, problem-solving, and time management, consistently delivering exceptional support to both clients and team members.

Overview

1
1
year of professional experience

Work History

Rider Service Agent

NYC Ferry
Brooklyn, NY
04.2024 - 09.2024
  • Delivered exceptional customer service by addressing passenger inquiries, achieving a 95% satisfaction rating
  • Collaborated with team members to enhance service efficiency, reducing average wait times by 15%
  • Resolved customer issues promptly in a fast-paced environment, improving resolution times by 20%
  • Partnered with cross-functional teams to address complex inquiries, ensuring timely and satisfactory outcomes
  • Identified and implemented process improvements, streamlining operations, and elevating the overall travel experience.

Sales Floor Associate

TJ Maxx
Brooklyn, NY
09.2023 - 01.2024
  • Delivered exceptional customer service, driving a 15% increase in repeat customer interactions
  • Improved store operations by effectively managing tasks across departments, reducing workflow delays by 25%
  • Consistently exceeded sales goals by utilizing persuasive communication and in-depth product knowledge
  • Collaborated with team members to optimize the sales floor layout, enhancing store navigation for customers
  • Maintained a clean and organized store environment, ensuring safety compliance and improved shopping experience

Hostess

Applebee’s
Brooklyn, NY
05.2023 - 08.2023
  • Greeted guests with warmth and professionalism, increasing positive customer reviews by 20%, and building rapport bringing repeat customer by 50%
  • Optimized seating arrangements to enhance customer experience and reduce wait times during peak hours by 15%
  • Demonstrated attention to detail by anticipating guests' needs, improving overall dining satisfaction.
  • Maintained a clean and inviting dining area, adhering to health and safety regulations, and earning positive audits.
  • Provided accurate recommendations, boosting upsell opportunities, and customer satisfaction.

Education

Accounting, English, Public Speaking, Psychology

New York City College of Technology
01.2027

Software Development

YearUp United
Manhattan, NY
01.2025

Public Speaking, Chemistry, English 101, History of Art, American History

Luzerne County Community College
01.2023

Skills

  • Communications
  • Teamwork
  • Organized
  • Problem solver
  • Coordinator
  • Client Support
  • Proficient in Dropbox
  • Proficient in Calendar
  • Proficient in Canva
  • Proficient in Google Workspace
  • Proficient in Jira
  • Proficient in Microsoft Office 365
  • Proficient in Salesforce

Timeline

Rider Service Agent

NYC Ferry
04.2024 - 09.2024

Sales Floor Associate

TJ Maxx
09.2023 - 01.2024

Hostess

Applebee’s
05.2023 - 08.2023

Accounting, English, Public Speaking, Psychology

New York City College of Technology

Software Development

YearUp United

Public Speaking, Chemistry, English 101, History of Art, American History

Luzerne County Community College

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Alana Rawlins