Alana Reed
Vancouver,WA
Summary
Proven Administrative Clerk at Lowes Home Improvement Warehouse, excelling in data entry and customer service, enhanced record accuracy, and boosted customer satisfaction. Leveraged clerical support and effective communication to streamline operations and foster a positive office environment. Achieved significant reduction in data entry errors, demonstrating meticulous attention to detail and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Administrative Clerk
Lowes Home Improvement Warehouse
12.2006 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
- Proofread and edited professional documents to fix errors.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
Education
High School Diploma -
Heritage High School
Vancouver, WA1998
Skills
Clerical Support
Maintaining confidentiality
Verbal and written communication
Database entry
Billing and Invoicing
Customer follow-up
Cash Management
Filing systems
Documentation and Recordkeeping
Daily Reporting
Multitasking Abilities
Attention to Detail
Data Entry
Mail handling
Bookkeeping
Timeline
Administrative Clerk
Lowes Home Improvement Warehouse
12.2006 - Current
High School Diploma -
Heritage High School
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