Alana Reinikka
San Antonio
Summary
Dynamic Payroll and Benefits Specialist with a proven track record at Gusto, excelling in payroll processing and customer service. Adept at resolving discrepancies and enhancing client relationships through exceptional communication. Recognized for mentoring team members and going beyond metric goals.
Overview
5
5
years of professional experience
Work History
Premium Tier Payroll, Benefits, and Tax Specialist
Gusto
08.2022 - Current
- Answered questions regarding federal and state tax returns for individuals and small businesses.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Conducted thorough reviews of documents to ensure accuracy and compliance with tax regulations.
- Collaborated with customers to gather necessary tax information, enhancing relationships and satisfaction.
- Assisted in identifying tax-saving opportunities through detailed analysis of financial situations.
- Collaborated with cross-functional teams to ensure seamless communication and coordination.
- Provided clear explanations of complex tax concepts to customers, ensuring they fully understood their responsibilities and obligations.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Mentored junior team members on best practices in supporting customers.
Payroll and Benefits Care
TaskUs
12.2020 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Education - Educational Leadership And Management
Wayland Baptist University
Plainview, TX06-2027
Skills
- File management
- Jira and confluence
- Payroll processing
- Spreadsheet creation
- Proficient in Salesforce
- Exceptional Microsoft Excel skills
- Customer service mindset
- Payroll adjustments
- Reviewing data
- Year-end reporting
- Investigating discrepancies
Timeline
Premium Tier Payroll, Benefits, and Tax Specialist
Gusto
08.2022 - Current
Payroll and Benefits Care
TaskUs
12.2020 - 08.2022
Bachelor of Education - Educational Leadership And Management
Wayland Baptist University