Alana Robinson
Columbus,GA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
2
2
years of professional experience
Work History
Human Resources Technician
Columbus Consolidated Government
08.2022 - Current
- Provides internal and external customer service for the Human Resources Department.
- Answers multi-line telephone and direct calls.
- Provides administrative support to the Human Resources Department
- Assists the Pension Plan Administrator and Benefits Manager with the pension and the employee’s benefits plans.
- Receives, processes, and distributes department mail.
- Assist job applicants with filling out applications in the Neogov Application Management system.
- Assists employees with tax questions and with changes to direct deposit, health insurance, life insurance, dental insurance, address, and beneficiary information.
- Orders office supplies and equipment; requests maintenance.
- Provide notary public service as needed.
- Assists with employment verifications.
- Carries out a continuous effort to improve operations, and work processes; and works cooperatively and jointly to provide continuous improvement and customer-driven service.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Administrative Assistant
West Georgia Cancer Coalition
05.2021 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Human Resources Intern
Columbus Consolidated Government
05.2022 - 07.2022
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Updated and maintained employee records to respond quickly to requests for information.
Education
Master of Science - Applied Social Sciences
Florida Agricultural And Mechanical University
Tallahassee, FL07.2022
Bachelor of Science - Criminal Justice
University of West Georgia
Carrollton, GA05.2021
Skills
- Clerical Support
- Training and Development
- Data Process Auditing
- Compensation and Benefits
- HR Information Systems
- Customer Service Delivery
- Screening Procedures
- Presentation Preparation
Timeline
Human Resources Technician
Columbus Consolidated Government
08.2022 - Current
Human Resources Intern
Columbus Consolidated Government
05.2022 - 07.2022
Administrative Assistant
West Georgia Cancer Coalition
05.2021 - 04.2023
Master of Science - Applied Social Sciences
Florida Agricultural And Mechanical University
Bachelor of Science - Criminal Justice
University of West Georgia
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