Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Accomplishments
Websites
Timeline
Generic
Alana Rudy

Alana Rudy

Flagstaff,AZ

Summary

Skilled Real Estate Transaction Manager and Property Management professional experienced in client and tenant relations, office management and maintenance coordination. Excellent interpersonal, communication and leadership abilities. I have developed the skills and knowledge necessary to conquer the real estate or leasing world, and am eager to take on a new opportunity with your company. I am also dedicated, over-achieving, and adaptable to change.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Leasing Associate

Mynd Property Management (REMOTE)
Oakland, CA
01.2023 - Current
  • Assisted prospective tenants in finding suitable rental units by providing detailed information about available options.
  • Negotiate lease terms, rental rates, and other relevant terms to secure lease renewals.
  • Prepare & review lease documents, ensuring accuracy and compliance.
  • Handled inquiries from current tenants regarding rent payments, maintenance requests, or other issues as needed.
  • Checked rental eligibility by following company's verification process.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Maintained accurate records of correspondence with and from tenants.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.

Senior Transaction Coordinator

Sylvan Road Realty (REMOTE)
08.2022 - 01.2023
  • Provided communication between closing attorneys, listing agents, buyers, and other internal departments within the company
  • Assisted the leasing department with overflow of lease applications when needed.
  • Reviewed and verified all closing documents for accuracy prior to submission.
  • Organized and tracked all transactions from contract to close of escrow.
  • Assisted in resolving title issues, such as liens, encroachments, easements.
  • Prepared HUD-1 Settlement Statements for review by agents and clients.
  • Coordinated with lenders and their processing teams to ensure timely closings.
  • Ordered payoffs, HOA statements and other required documents for closings.
  • Updated transaction status in internal databases on a daily basis.
  • Provided updates to clients throughout the entire transaction process via email or phone calls.

Lead Transaction Manager

Zillow (REMOTE)
02.2021 - 04.2022
  • Manage both acquisition and disposition transactions from contract acceptance to closing
  • Manage critical deadlines and use business judgement to protect the company’s investments
  • Collection, review and execution of all documents required for compliance, due diligence and closing
  • Review HOA disclosures, HUDs, Title Commitments, taxes, leases and disclosures
  • Manage wire requests and provide title/escrow with final approval to close transactions
  • Identify and manage any issues that arise throughout the lifecycle of the transaction.

Transaction Coordinator

The Laughton Team (REMOTE)
Peoria, AZ
01.2018 - 01.2021
  • Represented the Zillow Offers team by being their brokerage of choice when acquiring properties
  • As the Transaction Coordinator, I managed between 80-150 transactions at a time from the start of the contract to closing
  • Coordinate with agents, buyers, sellers, escrow, lenders and internal teams to ensure all aspects of the transaction are operating smoothly
  • Audit all incoming contract documents to ensure accuracy, including purchase agreements, HOA demands, HUDs, title commitments, seller’s disclosures, and any other contract addenda.

Office Manager

Banker Insulation
01.2017 - 01.2018
  • Ran a seamless office by coordinating and managing employees while also managing job files, reconciling monthly inventory, reviewing accounts payable & receivables, receiving in shipments, scheduling jobs, handling employee issues as they arise, ordering office supplies, and any other daily tasks associated with the day to day function of the company.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Office Manager

Slide Right Doors
03.2009 - 01.2017
  • Managed an office and crew of 8-12 employees.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules by dispatching crews, and delegated tasks.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Education

J.D. - Criminal Justice

Mesa Community College
05.2018

Current Arizona Real Estate License -

Arizona School of Real Estate
02.2017

High School Diploma - 3.8 GPA Principal’s List – Graduated Early For Co

Willow Canyon High School
Surprise, AZ
05.2006

Skills

  • Arizona Real Estate License
  • Level 1 Fingerprint Clearance Card
  • Knowledge of Broker Specific Programs – Brokermint, Skyslope, Dotloop, MLS, SalesForce, SMS Assist, RPM
  • Office Management – HR, Recruiting, Accounting, Invoicing, Taxes, Scheduling, Executive Decision Making
  • Resident Assistance
  • Customer Service
  • Clear Communication
  • Organized Mindset
  • Creative Problem-Solving
  • Relationship Building
  • Lease Agreements
  • Lease Renewals
  • Application Management
  • Administrative Oversight
  • Leasing and Sales
  • Contract Negotiation
  • Property Management
  • Application Processing

Personal Information

Title: Transaction Manager / Office Manager

References

Jill Tusa, Supervisor with Sylvan Road, 954-520-3691 Courtney Belanger, Supervisor with Zillow, 480-626-3562 Dacia Del Prado, Prior Co Worker with Laughton Team, 602-397-6381

Certification

  • Arizona Real Estate License

Accomplishments

  • imperativeAward" - Awarded by MYND Management for being a team member that actively participates and provides imparative and productive insight during company meetings.

Timeline

Leasing Associate

Mynd Property Management (REMOTE)
01.2023 - Current

Senior Transaction Coordinator

Sylvan Road Realty (REMOTE)
08.2022 - 01.2023

Lead Transaction Manager

Zillow (REMOTE)
02.2021 - 04.2022

Transaction Coordinator

The Laughton Team (REMOTE)
01.2018 - 01.2021

Office Manager

Banker Insulation
01.2017 - 01.2018

Office Manager

Slide Right Doors
03.2009 - 01.2017

J.D. - Criminal Justice

Mesa Community College

Current Arizona Real Estate License -

Arizona School of Real Estate

High School Diploma - 3.8 GPA Principal’s List – Graduated Early For Co

Willow Canyon High School

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