Alana Scott

• Established and trained over 500 AAs in UniPrep and coached behaviors to lead to reduction in piles from 20000 down to 4000.
• Deliver feedback for Tier 1 associates to ensure standard operating procedures are followed and built trust with associates by being an on the floor resource for onsite communications.
• Experience creating and editing content for internal and external audiences and bring clarity to ambiguous situations.
• Ability to multi-task and work cooperatively with others in a fast-paced environment.
• Organized, independent, and autonomous, able to set and meet own deadlines, and prioritize work with minimal guidance.
• Worked side-by-side with leadership to create a standard work process for the flow of prep work throughout the building
  
  

• Mentored and trained 75+ in their process path following the on-boarding stage
• Assisted with training and acclimating newly hired Area Managers (L4+) in their roles while providing support following their course
• Mitigated associate barriers by seeking feedback and producing positive results for an improved work experience

• Continuously seek to identify errors within the shipment process, and provide efficient ways to prevent errors.
• Successfully helped the problem solve team reduced piles from an average of 30,000 to an average blow 3,000 per shift.
• Helping reduce defects per million opportunities daily.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Corresponded with leadership to rectify problems, such as damages, shortages and nonconformance to specifications.
• Examined shipment contents and compared with manifests, invoices and orders to verify accuracy.
• Attached identification labels to finished bulk received items.

• Completed over 100 physical inventory counts each day.
• Completed daily cycle counts to maintain accuracy of records.
• Audited and corrected discrepancies in inventory numbers
• Pulled damaged and recalled products for return or disposal.

• Maintained organized, presentable merchandise to drive continuous sales.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Cross-trained with other store departments and areas, supporting overall retail operations.