Alana Sease
Clementon,NJ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Dispatcher - Emergency Member Services
AAA South Jersey
06.2023 - Current
- Manages high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provides empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Manages high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Consistently meets performance metrics for call handling, contributing to the overall success of the department.
- Exceeds first-call resolution targets by actively listening to customers' concerns and addressing them thoroughly.
- Enhances communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Promotes teamwork among colleagues by proactively assisting others when needed.
- Trains new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Deli Customer Service Clerk
Shop Rite Food Market
12.2022 - 04.2023
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Generated repeat business through exceptional customer interactions, building rapport with regular patrons.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Contributed to team success by consistently achieving performance goals in deli department metrics.
- Managed time efficiently during busy periods, multitasking effectively to meet customers' needs without sacrificing quality or accuracy.
- Demonstrated adaptability by quickly adjusting to changes in product availability or company procedures within the department.
Nutrition Services Attendant
Jefferson Hospital
08.2022 - 12.2022
- Provided exceptional customer service when interacting with patients, families, and healthcare professionals promptly addressing questions or concerns related to their dietary needs or preferences.
- Managed a high volume of calls daily with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Performed accurate data entry related to patient meal orders, enabling efficient communication between clinical staff and the nutrition services department.
Temporary Nurses Aide
Towne Nursing
02.2021 - 04.2022
- Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Educated patients and family members on best home care practices for healing and recovery.
- Collaborated with interdisciplinary teams in developing individualized care plans that addressed each patient's unique needs.
Deli Customer Service Clerk
Shop Rite Food Market
09.2019 - 03.2020
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Contributed to team success by consistently achieving performance goals in deli department metrics.
- Managed time efficiently during busy periods, multitasking effectively to meet customers' needs without sacrificing quality or accuracy.
- Demonstrated adaptability by quickly adjusting to changes in product availability or company procedures within the department.
Education
Patient Care Certification - Patient Care
Lincoln Technical Institute
Moorestown, NJ12.2020
Skills
- Customer Service
- Customer Satisfaction
- Empathy Display
- Conflict Resolution
- Database Management
- Data Entry
- Work Order Management
- Call Management
Timeline
Dispatcher - Emergency Member Services
AAA South Jersey
06.2023 - Current
Deli Customer Service Clerk
Shop Rite Food Market
12.2022 - 04.2023
Nutrition Services Attendant
Jefferson Hospital
08.2022 - 12.2022
Temporary Nurses Aide
Towne Nursing
02.2021 - 04.2022
Deli Customer Service Clerk
Shop Rite Food Market
09.2019 - 03.2020
Patient Care Certification - Patient Care
Lincoln Technical Institute
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