Alana Shown
Elizabeth City,NC
Summary
People-oriented team player with strong customer service expertise, attention to detail, and superior work ethic. Seeks to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Days Of Victory Center For Autism
10.2023 - Current
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Utilized diverse therapeutic approaches, such as applied behavioral analysis, to meet the unique needs of each client.
- Consistently gathered and electronically documented accurate behavioral data to track progress in reaching behavioral objectives identified in the behavior plan.
- Abided and partook in a professional demeanor and standard in the workplace through effective oral and written communication with client’s families and other professionals.
- Abided by HIPPA laws and the BACB Code of Ethics- Continuously practice kindness, compassion, empathy, and positive reinforcement methods.
Registered Behavioral Technician (RBT)
Building Blocks Behavioral Interventions LLC
06.2023 - 09.2023
- Enhanced client progress by implementing individualized behavior intervention plans.
- Established rapport with clients and parents, fostering trust and positive relationships that facilitated learning opportunities.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Center
10.2022 - 06.2023
- Utilized diverse therapeutic approaches, such as applied behavioral analysis, to meet the unique needs of each client.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Consistently gathered and electronically documented accurate behavioral data to track progress in reaching behavioral objectives identified in the behavior plan.
- Abided by HIPPA laws and the BACB Code of Ethics- Continuously practice kindness, compassion, empathy, and positive reinforcement methods.
- Abided and partook in a professional demeanor and standard in the workplace through effective oral and written communication with client’s families and other professionals.
Server/Hostess
IHOP
07.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Pier 17
07.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/ Front Of House
Jimmy Hula's
10.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills by balancing responsibilities such as answering phone calls, greeting guests, and taking orders without compromising service quality.
Panera Bread Associate
Panera Bread
08.2021 - 10.2021
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier/Cook
Zaxbys
01.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Firehouse Subs
08.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05.2022
Skills
- Customer Service
- Data Collection
- Problem-solving and adaptability
- Collaboration and teamwork
- Critical thinking
- Crisis management
- Keen observation and effective listening
- Time management
- Behavior Management
- Applied Behavioral Analysis
- Cash handling
- Child Care
Certification
- RBT - Registered Behavior Technician
- CPR/ BLS
Timeline
Registered Behavior Technician (RBT)
Days Of Victory Center For Autism
10.2023 - Current
Registered Behavioral Technician (RBT)
Building Blocks Behavioral Interventions LLC
06.2023 - 09.2023
Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Center
10.2022 - 06.2023
Server/Hostess
IHOP
07.2022 - 10.2022
Server
Pier 17
07.2022 - 10.2022
Server/ Front Of House
Jimmy Hula's
10.2021 - 07.2022
Panera Bread Associate
Panera Bread
08.2021 - 10.2021
Cashier/Cook
Zaxbys
01.2021 - 07.2021
Cashier
Firehouse Subs
08.2020 - 01.2021
High School Diploma -
Timber Creek High School
- RBT - Registered Behavior Technician
- CPR/ BLS
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