Alana Sims
Battle Creek,MI
Summary
As a single mom, I'm determined, hardworking and learning more as I grow into the woman I am meant to be. I enjoy the healthcare and cosmetology fields and so far have been successful in those areas of work. I enjoy getting to know people and I am gaining more social skills and confidence in myself and my work every time I meet new clients.
Overview
5
5
Healthcare
7
7
Cosmetology
16
16
Customer service
Work History
Beautician
Self Employed Services
01.2018 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Specializing in natural hairstyling like the silk press.
- Upselling experience with add on services including hair and scalp treatments, haircuts and color.
General Labor Worker
Taco Bell Restaurant
05.2020 - 08.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Cash handling duties including cashiering.
- Maintained equipment and tools by washing dishes.
- Prepped food for the cooks.
Front Desk Associate
Courtyard Marriott Hotel
02.2019 - 09.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to clients and future guest's e-mails to verify and/or clarify information about reservations.
Education
Associate of Science - Physical Therapy Assistance
06.2025
I obtained a cosmetology license; however, I have not yet completed community college.
Cosmetology - Cosmetology Education
03.2016
Associate of Science - Nursing
06.2015
Skills
- Supply Restocking
- Cleaning Procedures
- Hair Conditioning and Styling
- Social Skills
- Cash Register Operations
- Anatomy
- Psychology
- Sterilization Requirements
- Critical Thinking
- Safety Standards
- Makeup Application
- Hairstyles Understanding
- Beauty Tool Sanitization
- Payment Transactions
- Client Consultations
- Customer Preferences
Certification
- Licensed -Cosmetology- March 2016-Present
Timeline
General Labor Worker - Taco Bell Restaurant
05.2020 - 08.2020
Front Desk Associate - Courtyard Marriott Hotel
02.2019 - 09.2019
Beautician - Self Employed Services
01.2018 - Current
Kellogg Community College - Associate of Science, Physical Therapy Assistance
The Michigan College of Beauty - Cosmetology, Cosmetology Education
Macomb Community College - Associate of Science, Nursing