Alana Stroh

Directly supervision of the Accounts Receivable and credit department activities of Seattle Pacific Industries, Inc. and its subsidiaries.

• Monitors and coordinates the daily activities of the A/R department. Experience managing receivables both factored and non factored in multiple operating systems, independent and corporately linked customers, strategic collection methods, credit monitoring and reporting, negotiating settlements, working in tandem with outsourced collection/recovery agencies.
• Monitors and coordinates the daily activities of the credit department including but not limited to: establishing credit limits/lines for accounts to the fullest extent possible, monitoring the "shared risk" lines. Daily correspondence with factoring company with regards to customers financial changes, updating operations systems with those changes, communicating credit changes to the department as well as the VP of finance.
• Ensures that operational issues causing chargebacks are brought to the attention of management and necessary information is communicated in order to resolve issues and reduce future claims.
• Maintain effective relationships with counter parts in customer companies in order to facilitate timely and amicable resolution of chargebacks.
• Responsible for setting annual goals for staff. Monitoring and evaluation of employee performance.
• Run bi weekly meetings with staff to discuss issues, streamlining, escalating issues to my attention and to ensure policies and procedures with regard to timing and company policies are followed.
• Coordinate and run chargeback meetings with operations team to review/discuss repeated unknown issues.
• Monthly meetings with sales division managers to review pending shipments, discuss any current credit issues and involve sales team if deemed necessary.
• Monthly reporting to VP of finance chargeback activity, Customer allowance reconciliation and non factored aging review.
• Interview staff for department hiring.
• Responsible for closing the A/R module monthly.
• Review all staff credit memo's - customers account credits to verify claims. reviewing for accuracy and validity all credits including but not limited to: customer allowances, shortages, discounts, customer returns, ecommerce returns, pricing issues, advertising prior to being completed into the financial system.
• Assist in escalated calls as needed by staff.

• Member of a three person team managing 300+ accounts, and has played a key role in an almost $2,000,000 reduction of aging.
• successfully manage key accounts such as: JCPenney, Costco, Bealls departments stores, Kohls, Fred Meyer, Nordstrom, Burlington coat factory.
• Conduct all research of customers short payments(chargebacks) to our factor company.
• Assemble all pertinent info (Bills of Lading, Invoices, Etc) for non-compliant chargebacks to our operating team for further research.
• schedule weekly chargeback meetings with operations team to route the chargeback claims.
• ensure all internally routed claims meet customers timelines for resolution.
• create and apply all internal customer credit memos adhering to the internal process controls.
• Manage and dispute of invalid claims to various companies compliant within each individual companies guidelines.
• collection calls for disputed claims.
• preparation of statements of accounts for customers.

Assistant customer service managers are responsible for but not limited to:

• Responsible for all new homeowner orientations and key turnovers.
• Tracking and auditing of all internal quality control paperwork insuring completion and accuracy.
• Maintaining the customer service section of all related documentation.
• Scheduled, notified and attended all HOA meetings during builder to HOA transition.
• Scheduled with homeowners and subcontractors any needed warranty work.

Administrative Assistant is responsible for but not limited to:

• Maintaining all purchase and sale agreements, auditing for review for all internal and external signatures for accuracy.
• Managing up to 6 phone lines.
• Responsible for all incoming mail, including coding incoming bills for the accounting department.

Charter billing coordinators responsibilities are as follows but not limited to:

• Completed daily invoicing for all internal and third party clients.
• Ensured all purchase orders and contracts were obtained, completed and approved.
• Utilizing excel for creating spreadsheets, tracking bills and customizing invoices for specified accounts.
• Reconcile payments and posting of cash in financial system.
• Research credit card refunds and or billing issues.
• Audit bank deposits.
• Responsible for weekly bank collection from remotely located kiosks.
• Audited and reconciled drivers daily sales and expense reports.
• Provided paperwork training courses for newly hired drivers/refresher courses.
• Seasonal supervision of 2 employees.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.