ALANA ST ROSE
Administration
Concord,CA
Summary
Experienced Administration Assistant with transitional skills in customer, office support, account management, problem resolving, and communication. I am committed to delivering exceptional administrative duties which I can apply my knowledge of Data Analytics to the Administrative Analysis role. I am excited to bring my administrative experience, transferable skills and Analytic knowledge to the staff service Analytics team. My 20+ years in Customer Service/Account Receivable and 4 years in administration, to the Administrative Analysis role will contribute to the success of the team.
Overview
17
17
years of professional experience
Work History
Shopper
Instacart
CA
10.2020 - Current
- As a shopper at Instacart I have played a major role in customer satisfaction and retention, as I provide 100% accurate and on time delivery while in continuous communication with customers
- Giving customers 100% more valuable time with their family as I shop their weekly or monthly grocery items
- Make recommendations when necessary to satisfy customer’s request which increased sales by 50%
- Maintained 97% on time delivery time with 80% customer satisfaction
- Multi-tasking- shopping for 2 to 3 customers at the same time while communicating with them on any changes to their order
- Collaborate with customers to build new relationships that will improve customer retention.
Customer Service Account Receivable
Uni First Cooperation
CA
04.2018 - 06.2020
- Managed 300 accounts, made daily updates such as verification, payments, change of address, Contract Review and update.
- Managed customers’ contracts and contacting customers regarding contract renewals.
- Collaborated across functional departments such as sales and service to administer collections on unpaid accounts and the installing new accounts to ensure accurate operations of customers’ accounts
- Supported the sales team by upselling new products which boosted sales monthly by 60 %.
Assistant Purchaser
Consolidated Foods
CA
01.2010 - 01.2011
- Created purchase orders, ensured 90% of purchase orders are completed on time
- Collaborated with venders and internal departments to improve product pricing to improve accuracy through data analysis
- Used sales data to analyze and forecast future sales when placing new orders.
Administration Assistant
Consolidated Foods
St Lucia
03.2007 - 01.2010
- Managed sensitive documents and maintained an office budget for office supplies for the day-to-day business functions
- Arranged travel documents for managers for overseas business travels along with meeting arrangements and note taking during meets
- Communicated via email and responding to correspondences which maintained 100 % B2B relations to complete paperwork and detailed reports regarding incidents and/or discrepancies
- Serve as a liaison to customers providing information ans answering questions regarding their account contracts which improved the Consolidated Foods customer satisfaction and retention by 100%.customer regarding their
- Lead projects opportunities in collaboration with the HR department needing assistance with new hire interviews and onboarding which increased a smooth hiring process by 50%.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
Education
Bachelor of Science - Business Administration
California State University
Hayward, CA05.2023
Associate Degree in Human Behavior science -
Berkeley City College
05.2015
Diploma Certificate -
New Ham College of Higher Education
06.2003
High School Certificate of Achievement -
Gorge Charles Secondary School
06.1998
Skills
- File Management
- Problem solving
- Attention to Detail
- Customer Relations
- Planning and Organization
- Documentation and Reporting
- Data Analytics
- Collections
- Communication
- Microsoft Office Suite (word, PowerPoint, excel and outlook
- Relationship Building
- Cash Handling
- Google Workspace
Languages
English
Full Professional
Spanish
Elementary
French
Elementary
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Shopper
Instacart
10.2020 - Current
Customer Service Account Receivable
Uni First Cooperation
04.2018 - 06.2020
Assistant Purchaser
Consolidated Foods
01.2010 - 01.2011
Administration Assistant
Consolidated Foods
03.2007 - 01.2010
Bachelor of Science - Business Administration
California State University
Associate Degree in Human Behavior science -
Berkeley City College
Diploma Certificate -
New Ham College of Higher Education
High School Certificate of Achievement -
Gorge Charles Secondary School