Alana Subramaniam

Store Operations

- Experienced in opening and closing procedures

- Skilled in running and supporting all in-store positions

- Leading prep operations and ensuring product readiness

- Managing truck deliveries and product organization

- Operating POS systems efficiently

- Assembling catering orders

Team Leadership

- Collaborating with crew members and managers to maintain efficient store operations

- Providing direction and oversight to ensure tasks are completed correctly and on time

Guest Experience

- Delivering a welcoming and positive dining experience

- Resolving guest concerns promptly and professionally

Food Safety & Standards

- Maintaining a clean, safe, and compliant environment

- Ensuring all food handling meets Chipotle's quality and safety standards

Financial & Labor Responsibilities

- Accurately counting and handling money during shifts

- Managing labor to meet business needs and productivity goals

Training & Development

- Trained new hires on all front-of-house and back-of-house stations, teaching them Raising Cane's service and quality standards

- Demonstrated proper food safety, handling procedures, and operational best practices

- Coached team members with hands-on instruction to improve speed, accuracy, and consistency

Operations Support

- Assisted with shift operations (order accuracy, cash handling, and guest interactions)

- Maintained high standards of cleanliness, organization, and product quality

Leadership & Culture

- Delivered great customer service, while having a positive work environment

- Reinforced company culture and core values through consistent leadership and mentorship

- Assisted patrons with locating resources and navigating library systems

- Managed circulation desk operations, ensuring efficient check-out and return processes

- Maintained organization of library materials, enhancing accessibility for users

- Resolved patron inquiries promptly, improving overall user satisfaction levels

- Operating the cash register and POS system

- Prepare menu items according to brand and safety standards

- Handle customer concerns and questions promptly and courteously

- Maintaining proper food holding, storage, and rotation practices

- Collaborate with team members to maintain smooth restaurant operations

- Ensure compliance with sanitation, safety, and hygiene standards

- Assist in training new crew members when needed

- Follow all policies (uniform, attendance, and operational guidelines)