Alana Tamura
Thousand Oaks,CA
Summary
As an Assistant Manager, Lifeguard, and Swim Instructor at Kent Swim and Tennis Club, I demonstrated exceptional team leadership and multitasking abilities. I oversaw staff performance and created a team through effective staff training and development with the goal of improving customer service. I was quick to make decisions when it mattered and, in doing so, ensured a safe, fun, and engaging environment for both staff and patrons.
Overview
1
1
Certification
Work History
Assistant Manager
Kent Swim And Tennis Club
05.2024 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Lifeguard
Kent Swim And Tennis Club
05.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Swim Instructor
Kent Swim And Tennis Club
05.2024 - 08.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
No Degree - Accounting
California Lutheran University
Thousand Oaks, CA05.2026
High School Diploma -
Garfield High School
Seattle, WA05.2022
Skills
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Performance Evaluations
- Customer Service
- Team Leadership
- Decision-Making
- Multitasking
Certification
- First Aid/CPR Certified
- Certified Water Safety Instructor
Timeline
Assistant Manager
Kent Swim And Tennis Club
05.2024 - 08.2024
Lifeguard
Kent Swim And Tennis Club
05.2024 - 08.2024
Swim Instructor
Kent Swim And Tennis Club
05.2024 - 08.2024
No Degree - Accounting
California Lutheran University
High School Diploma -
Garfield High School
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